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wargameronline
(@wargameronline)
Active Member Customer
Joined:4 months  ago
Posts: 6
18/10/2017 11:54 am  

Hiya, Installed this last night and now we are getting this error when we try to upload any files.

File attachments was working prior without the Advanced Plugin!

Any suggestions?

Screen Shot 2017 10 18 at 08.38.35


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2429
18/10/2017 12:27 pm  

I see you use security plugins. This problem comes from lots of restrictions and limitations on your website. Please make sure there is no "/wp-content/ hardening" process in your security plugins or in server.

Something doesn't allow to write/edit/create file in /wp-content/ folder of WordPress. I recommend to go through all settings of your security plugins and disable hard limitation regarding file writing and anything related to wp-content folder.


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wargameronline
(@wargameronline)
Active Member Customer
Joined:4 months  ago
Posts: 6
07/11/2017 12:19 am  

Hi There

My tech mates have removed all permission limits on the folder and I still have this problem, the site does use SSL but there are limited options and I've tried them all to no effect, can you please help as I would really like to use this functionality. 


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wargameronline
(@wargameronline)
Active Member Customer
Joined:4 months  ago
Posts: 6
07/11/2017 12:26 am  

These are the only SSL setting I have to change.

Capture


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wargameronline
(@wargameronline)
Active Member Customer
Joined:4 months  ago
Posts: 6
07/11/2017 2:41 pm  

Also if it helps I can attach files when the add on is disabled:

Screen Shot 2017 11 07 at 10.35.46

And when I re-enable the add on the files show with thumbnails?

Screen Shot 2017 11 07 at 10.36.32 1


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2429
07/11/2017 7:52 pm  

Could you please send WordPress Dashboard admin and FTP loin details? This is the only way we can check this server specific problems. Please send it to support[at]gvectors.com email address.


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wargameronline
(@wargameronline)
Active Member Customer
Joined:4 months  ago
Posts: 6
21/11/2017 6:17 pm  

Hiya, I've spoken to the tech people here and they are unwilling to give you FTP access to the server, is it still worth providing you with access to the admin site or will that not be enough?

 


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wargameronline
(@wargameronline)
Active Member Customer
Joined:4 months  ago
Posts: 6
21/11/2017 9:09 pm  

I've emailed you the details anyway in the hope you can help fix this!


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