Error Failed to resize image (original, thumbnail)  

  RSS

wargameronline
(@wargameronline)
Active Member Customer
Joined:8 months  ago
Posts: 6
18/10/2017 11:54 am  

Hiya, Installed this last night and now we are getting this error when we try to upload any files.

File attachments was working prior without the Advanced Plugin!

Any suggestions?

Screen Shot 2017 10 18 at 08.38.35


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
18/10/2017 12:27 pm  

I see you use security plugins. This problem comes from lots of restrictions and limitations on your website. Please make sure there is no "/wp-content/ hardening" process in your security plugins or in server.

Something doesn't allow to write/edit/create file in /wp-content/ folder of WordPress. I recommend to go through all settings of your security plugins and disable hard limitation regarding file writing and anything related to wp-content folder.


ReplyQuote
wargameronline
(@wargameronline)
Active Member Customer
Joined:8 months  ago
Posts: 6
07/11/2017 12:19 am  

Hi There

My tech mates have removed all permission limits on the folder and I still have this problem, the site does use SSL but there are limited options and I've tried them all to no effect, can you please help as I would really like to use this functionality. 


ReplyQuote
wargameronline
(@wargameronline)
Active Member Customer
Joined:8 months  ago
Posts: 6
07/11/2017 12:26 am  

These are the only SSL setting I have to change.

Capture


ReplyQuote
wargameronline
(@wargameronline)
Active Member Customer
Joined:8 months  ago
Posts: 6
07/11/2017 2:41 pm  

Also if it helps I can attach files when the add on is disabled:

Screen Shot 2017 11 07 at 10.35.46

And when I re-enable the add on the files show with thumbnails?

Screen Shot 2017 11 07 at 10.36.32 1


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
07/11/2017 7:52 pm  

Could you please send WordPress Dashboard admin and FTP loin details? This is the only way we can check this server specific problems. Please send it to support[at]gvectors.com email address.


ReplyQuote
wargameronline
(@wargameronline)
Active Member Customer
Joined:8 months  ago
Posts: 6
21/11/2017 6:17 pm  

Hiya, I've spoken to the tech people here and they are unwilling to give you FTP access to the server, is it still worth providing you with access to the admin site or will that not be enough?

 


ReplyQuote
wargameronline
(@wargameronline)
Active Member Customer
Joined:8 months  ago
Posts: 6
21/11/2017 9:09 pm  

I've emailed you the details anyway in the hope you can help fix this!


ReplyQuote
aristidesalvarez
(@aristidesalvarez)
Active Member Customer
Joined:5 months  ago
Posts: 8
26/05/2018 9:14 pm  

Any update on this?

I'm getting the same error right now.

Things are working well when uploading from a cellphone, but when trying to upload from a PC (even smaller size pictures), I get the same error message shown above.


ReplyQuote
Astghik
(@astghik)
Honorable Member Moderator
Joined:7 months  ago
Posts: 610
28/05/2018 1:44 pm  

Hi @aristidesalvarez,

Could you please leave your forum URL, to allow us to check it. 


ReplyQuote
aristidesalvarez
(@aristidesalvarez)
Active Member Customer
Joined:5 months  ago
Posts: 8
28/05/2018 6:14 pm  

Yes, this is the link to the forum:

https://beemaniacs.com/community/

This is the link to the specific thread. The pictures in the thread were added using a smartphone, while a PC would give the error message trying to upload that same picture. From the phone there were no issues to post the same picture:

https://beemaniacs.com/community/beemaniacs-store/extractors-new-and-used/


ReplyQuote
aristidesalvarez
(@aristidesalvarez)
Active Member Customer
Joined:5 months  ago
Posts: 8
28/05/2018 6:32 pm  

Just tried to load the image that causes the issue (1.9 Mb jpg) and it failed in this forum too (same error message). I can do it from a phone though.


ReplyQuote
Astghik
(@astghik)
Honorable Member Moderator
Joined:7 months  ago
Posts: 610
28/05/2018 6:33 pm  

Hi,

We tested on your website using chrome browser. Please watch these video attachments. 

https://www.screencast.com/t/4TuobdGBHx

https://www.screencast.com/t/R0GLFE8Re

Edited: 3 weeks  ago

ReplyQuote
aristidesalvarez
(@aristidesalvarez)
Active Member Customer
Joined:5 months  ago
Posts: 8
28/05/2018 6:54 pm  

The picture in this link can only be uploaded from a phone and it causes the same error:

https://beemaniacs.com/community/main-forum/testing/#post-126


ReplyQuote
aristidesalvarez
(@aristidesalvarez)
Active Member Customer
Joined:5 months  ago
Posts: 8
30/05/2018 4:54 am  

test

30 20180525152811


ReplyQuote
Share: