[Closed] New Installation - Blank Loading Screen  

  RSS

David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:7 months  ago
Posts: 11
03/03/2018 11:34 pm  

Hi,

I am not sure why this topic was closed so I have started a fresh one.

I restored another copy of the server and disabled the Salient Theme as suggested and user two other basic WordPress themes, this did indeed seem to solve the problem.

As far as I am aware no custom CSS code has been added to this site so I wanted to check that when you said this was due to poor CSS coding were you referring to the Theme itself? If so I am guessing there is very little we will be able to do in that respect.

Thanks

David


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2682
05/03/2018 3:26 am  

Please leave the forum URL to allow us login and debg JS errors. This maybe a JS conflict with other plugins and the active theme.

Also please make sure the regular user can attach file. Set the min post count 0 in Dashboard > Forums > Tools admin page.


ReplyQuote
David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:7 months  ago
Posts: 11
06/03/2018 9:59 pm  

Hi,

I have setup a test server from the original image

https://52.138.219.168/forum

The forum attachments are turned on and the original theme in place.

You have an account already with the username of Support

Please let me know if you need anything else.

Thanks

David


ReplyQuote
David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:7 months  ago
Posts: 11
16/03/2018 5:50 pm  

Hi Tom,

Are you able to help with this in anyway, if not I will shut this server down.

Thanks

David


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2682
18/03/2018 1:02 am  

I'm really sorry but the theme you're using is out of all standards. It has general CSS affections, it affects everything and crashes other CSS styles. We're not able to fix those. You should contact to the theme developers for support or change it. wpForo Advanced Attachment works fine, the pop-up is being crashed by theme CSS. There is no other issue.


ReplyQuote
David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:7 months  ago
Posts: 11
18/03/2018 5:03 pm  

Hi Tom,

 

Ok thanks, some of this is out of my hands so my feeling at the moment is to spin up a new server and separate out the forum from the website and eliminate the issue.

If I do this will I be able to remove the wpForo plug-ins from the original server and reinstall them with the licence keys under a different URL?

Thanks
David


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2682
19/03/2018 5:24 pm  

If you've already activated addons, you should send order details to support[at]gvectors.com email address. We'll reset the activation key and let you activate it on new website.


ReplyQuote
Share: