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[Solved] Can’t see media in advanced attachments

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wpForo Advanced Attachments

Last Post by marsm 10 months ago

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Posts: 37

marsm

Customer

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Jun 18, 2025 1:14 am

(@marsm)

Member

Joined: 5 years ago

[#14168]

I’ve just noticed that we can’t see media in advanced attachments… just a spinning circle. Please see attached. Just updated to latest version and still an issue.

See attached.

please advise.

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Astghik

Admin

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Jun 18, 2025 2:06 pm

(@astgh)

Illustrious Member

Joined: 8 years ago

Hi,

Please clear all caches and check again.

Also, check for any console errors. You can do this by pressing F12 to open the developer tools, then, navigate to the console tab. After clicking the buttons, any errors will be displayed there.

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marsm

Customer

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Jun 18, 2025 2:41 pm

(@marsm)

Member

Joined: 5 years ago

Thank you cleared forum cache and the problem persists... this is the error that pops up when I press "My Media"

jquery.min.js?ver=3.7.1:2

GET https://renewableheatinghub.co.uk/wp-admin/admin-ajax.php?lang=en&page_id=13364&wpforo_boardid=0&referer=https%3A%2F%2Frenewableheatinghub.co.uk%2Fforums%2Frenewable-heating-air-source-heap-pumps-ashps%2Fvaillant-arotherm-plus-7kw%2F&offset=0&action=wpforoattach_load_ajax_function 502 (Bad Gateway)

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Astghik

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(@astgh)

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Posts: 6645

Jun 19, 2025 3:13 pm

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marsm

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@marsm

Please register some new testing user and send the user's login details with your forum URL to info[at]gvectors.com email address to allow us to debug the issue.

marsm

Customer

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Posts: 37

Jun 19, 2025 4:43 pm

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Astghik

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@astgh thank you. Details sent.

Astghik

Admin

(@astgh)

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Jun 20, 2025 1:52 pm

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marsm

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@mario-meyerarsm It works fine when we're checking your website. Please watch this video:

Please clear the browuser cache and check again.

marsm

Customer

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Jun 20, 2025 7:16 pm

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Astghik

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@astgh thank you. what I forgot to mention is that if you go back to the site and the files are still uploaded, the "old" files will be unavailable. It's only new files that are visible. If you refresh the page after uploading them, that's when the wheel spins.