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[Solved] Advanced Attachments not working in Mobile

8 Posts
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(@kee-bong-chow)
Member
Joined: 6 years ago
[#5174]

Hi, I have purchased and installed the Advanced Attachments add on, it works well in desktop, but didn't show up the attachment function in mobile version. It works with iPad, but can't show in mobile, I've tried both iPhone and Android, with Chome and Safari. 

unnamed

 

unnamed (1)

 

iPhoneiPad

 

MY SITE: https://g6pdhk.com/index.php/community

Please help!!!!!!

 


7 Replies
Elvina
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(@elvina)
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Joined: 7 years ago

Hi @kee-bong-chow,

We've just checked and everything is working fine

See the screenshots below:

By using Google on mobile devices:

Screenshot 20200215 154207

 

By using Firefox on mobile devices:

Screenshot 20200215 154142

Please navigate to the Dashboard > Forums > Dashboard admin page and click on the [Delete All Caches] button and check again.

Also, please note mobile browsers have a hard cache, you'll not be able to see the change immediately so please try on incognito mode.

 


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(@kee-bong-chow)
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@elvina

Thank you for the quick reply, I've tried the "Dashboard > Forums > Dashboard admin page and click on the [Delete All Caches] button" but the problem still occurs, may I ask what additional step I can try?

 


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(@kee-bong-chow)
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@elvina BTW, your attachment pics seems the gvectors forum, could you please try my website to see if its OK?

https://g6pdhk.com/index.php/community

 

MILLION THANKS!!!!!!

 


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(@kee-bong-chow)
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Joined: 6 years ago

O!!! I've figured out what's the problem:

When I login with my Admin account, everything works fine, but with the Registered account, the attachment button didn't show up!

May I ask how can I fix that??


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Customer
(@kee-bong-chow)
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1111111

I've already checked the setting as follow


Elvina
(@elvina)
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@kee-bong-chow,

Please navigate to the Dashboard > Forums > Tools > Antispam admin page make sure the registered user has the "Min number of posts to be able attach files".

attach file

 


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@elvina THANKS!!!!!!!!!PROBLEM SOLVED!!!!!!!

 


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