New comments no longer appear on the front page  

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Alex Schenker
(@csmwp)
Active Member Customer
Joined:1 year  ago
Posts: 14
17/12/2017 7:25 pm  

New comments that have not yet been approved have stopped being shown on the front end. We now have to go into the dashboard to approve comments.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
25/12/2017 12:31 am  

Hi  Alex,

As you can see thousands of questions are being answered here, so we read our forum and try to help as soon as possible. You should mention the reason why this happen. What have you changed and what's new has been added in your website. This is something we can't help without proper information. Please be informative when you open a support topic to get answers as soon as possible.

Also, make sure you've deleted all caches and done Ctrl+F5 on front-end.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
25/12/2017 12:33 am  

Also please make sure you're using the latest wpDiscuz version.


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Alex Schenker
(@csmwp)
Active Member Customer
Joined:1 year  ago
Posts: 14
27/12/2017 4:56 pm  

If I knew a "reason", I would have presented it.

One of our authors noted this issue on the 12th. Can I say that that is when it happened? No. Only that it is when it was noticed, but it likely is pretty close to when it happened as they go through comments regularly.

This issue affects all of out sites.

On the 11th I performed the following plugin updates.

  • Easy Social Share Buttons for WordPress
    You have version 5.2 installed. Update to 5.2.1. View version 5.2.1 details.
    Compatibility with WordPress 4.9.1: Unknown
    Subscribe conversion tracking, share booster, my template builder and more in the 4th year anniversary update
  • Highlight Search Terms
    You have version 1.4.4 installed. Update to 1.4.5. View version 1.4.5 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
    Fix: Prevent bbp_is_search() on admin triggered by Gravity Forms
  • MailChimp for WordPress
    You have version 4.1.11 installed. Update to 4.1.12. View version 4.1.12 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
  • MailChimp for WordPress - Premium
    You have version 3.3.22 installed. Update to 3.3.23. View version 3.3.23 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
  • MetaSlider
    You have version 3.6.5 installed. Update to 3.6.6. View version 3.6.6 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
  • Redirection
    You have version 2.10 installed. Update to 2.10.1. View version 2.10.1 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
  • UpdraftPlus - Backup/Restore
    You have version 2.13.13.22 installed. Update to 2.13.16.1. View version 2.13.16.1 details.
    Compatibility with WordPress 4.9.1: Unknown
  • User Role Editor
    You have version 4.37 installed. Update to 4.38. View version 4.38 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
  • WCK - Custom Fields and Custom Post Types Creator
    You have version 2.1.4 installed. Update to 2.1.5. View version 2.1.5 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
  • WP Rocket
    You have version 2.10.11.1 installed. Update to 2.10.12. View version 2.10.12 details.
    Compatibility with WordPress 4.9.1: Unknown
  • Yoast SEO
    You have version 5.8 installed. Update to 5.9.3. View version 5.9.3 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
WPDiscuz was available but based on the items in the changelog I elected to reserve updating it until I could do so with some attention. On the 14th I updated wpDiscuz on our staging server to test it.
  • wpDiscuz
    You have version 4.1.1 installed. Update to 4.1.2. View version 4.1.2 details.
    Compatibility with WordPress 4.9.1: 100% (according to its author)
    • Added : Display only parent comments with view replies (x) button. This increases page loading speed and keeps pages light. If visitor wants to read replies he/she just clicks on [view replies (x) ] button located on each parent comment.
    • Added : Now you can control commenters by roles. You can allow/restrict access to website comment area to certain user roles.
    • Added : New option “Load all comments” on first page load
    • Fixed Bug : Incorrect phrases

Right now I have TwentySeventeen, wpDiscuz, wpDiscuz - Google reCAPTCHA, wpDiscuz Front-end Moderation, and nothing else activated on one staging site and the issue still persists, so in my estimation, the "reason" lies in one of the three plugins we have from you.

That is all of the information I have that I am aware of enough to provide. If you require any further information, let me know what it is.

 


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Alex Schenker
(@csmwp)
Active Member Customer
Joined:1 year  ago
Posts: 14
27/12/2017 4:57 pm  

Also, this isn't caching. I don't have any caching on the staging server and I am seeing styles from changes that cam after this issue.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
28/12/2017 2:28 pm  

Please update wpDiscuz to the latest 4.1.4 version. This is an old bug, it's already fixed in current version.


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Builder4life
(@builder4life)
New Member
Joined:6 months  ago
Posts: 1
30/12/2017 12:02 am  

Hello,

I updated wpDiscuz to the latest 4.1.4 version, but the newest comment are not showing. Also I had translated to spanish but now I can not find the strings in the plugin.

Thanks,

 


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Alex Schenker
(@csmwp)
Active Member Customer
Joined:1 year  ago
Posts: 14
30/12/2017 2:38 am  

I'm sorry if I wasn't clear, but the install on which I disabled all other plugins and activated Twentyseventeen on and STILL got this result IS on version 1.4.1.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
31/12/2017 3:57 pm  

Please update to 4.1.4 version, then delete all cache and do Ctrl+F5 on front-end.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
31/12/2017 3:58 pm  
Posted by: Builder4life

Hello,

I updated wpDiscuz to the latest 4.1.4 version, but the newest comment are not showing. Also I had translated to spanish but now I can not find the strings in the plugin.

Hi Builder4life,

Please open a new support topic.


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Alex Schenker
(@csmwp)
Active Member Customer
Joined:1 year  ago
Posts: 14
04/01/2018 1:41 am  

Okay, maybe the problem is that I transposed my numbers and you took that to mean I was three versions out of date. I'm sorry about that.

For clarity, again, the site I am testing on IS on 4.1.4 and the issue still exists with no cache and with no other plugins and with the site running the stock WP theme.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
04/01/2018 2:18 am  

I'm sorry but I have no clue what's wrong with your website and comments. The only way to be able check it and fix is having admin access. Please send admin login details to support[at]gvectors.com email address. We'll login and check it within 1-2 days.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2650
06/01/2018 11:59 pm  

Ok, we found the problem. It only appears when the default comment pagination is turned on [1][2][3]... I recommend change this to standard wpDiscuz pagination with [Load More] button till new version release. Next wpDiscuz version will come with fixed core. To change the default pagination to [Load More] button you should uncheck the "Break comments into pages..." checkbox in Dashboard > Settings > Discussions admin page.

2018 01 06 2257


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Alex Schenker
(@csmwp)
Active Member Customer
Joined:1 year  ago
Posts: 14
10/01/2018 4:51 am  

"load more" is not an option for us - reverts to an SEO disaster with the multi-page comment, anchors, etc. so we will wait for the new release/fix, thank you.


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