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scottott
(@scottott)
Eminent Member
Joined: 6 months ago
Posts: 24
21/06/2019 5:06 pm  

I just started receiving complaints from site users that they are getting "follow" notification emails that are completely inaccurate. For example, Ryan received an email that says, "Hi Lydia", and informs him that Jim has posted a new comment. Ryan is not Lydia and he does not follow Jim.

How can I prevent this?

Thanks,

Scott Ott


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3280
21/06/2019 5:15 pm  

Hi @scottott,

Please create two testing users for us and send the login details to info[at]gvectors.com email address.

It'd be better if one of the users will have the admin user group. 


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scottott
(@scottott)
Eminent Member
Joined: 6 months ago
Posts: 24
21/06/2019 5:50 pm  

Your info@ email address already has access. As you know, I'll need another email address to create a second user. 

Thanks,

Scott


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3280
21/06/2019 5:52 pm  

@scottott,

please use the support[at]gvectors.com email address. 


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scottott
(@scottott)
Eminent Member
Joined: 6 months ago
Posts: 24
21/06/2019 6:01 pm  

I've sent you an email to access your User account. 


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3280
21/06/2019 6:09 pm  

Thank you @scottott,

I've just asked the developers to check the issue. I'll update the topic once I get news for you.


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scottott
(@scottott)
Eminent Member
Joined: 6 months ago
Posts: 24
21/06/2019 6:24 pm  

Thank you, @Astghik


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3280
22/06/2019 12:50 pm  

Thank you for providing the login details @scottott,

We've checked many times and don't find such an issue. In our case, everything works fine.
Developers have also checked the wpDiscuz codes one more time and there shouldn't be such an issue.

Please ask the users to leave some screenshots of the email content with such an issue. 


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scottott
(@scottott)
Eminent Member
Joined: 6 months ago
Posts: 24
22/06/2019 3:40 pm  

Here's what one of our users received via email about a person they don't follow, and addressed to someone else...not the recipient. 

Subject New Comment
From Bill WhittleAdd contact
To laura@*******Add contact
Date Today 10:08
 
 

Hi Alan Sparrow,

new comment have been posted by the Jay Long you are following

https://billwhittle.com/2019/05/07/finally-made-the-plunge-to-bw-world/#comment-5319

Welcome! I was one of those freeloaders too until recently. Ha! Thanks for the company!

Cancel Follow


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3280
22/06/2019 5:34 pm  

ok @scottott,

It seems there is some additional plugin caused the issue. You should deactivate the plugins one by one and check after each deactivation. I'd suggest you create some staging website for testing purposes.


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scottott
(@scottott)
Eminent Member
Joined: 6 months ago
Posts: 24
22/06/2019 5:35 pm  

That seems reasonable, except that I have no idea how to replicate the issue, or to determine if it's been resolved by the deactivation of any particular plugin. Do you know?


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Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3280
25/06/2019 1:23 pm  

Hi @scottott,

I apologize for the late response. 

I'm sorry, but the only way to find the problem maker plugin is deactivating the plugins one by one and check after each deactivation. 

I've forgotten to let you know about another issue we sow on your website. Sometimes when we tried to log in with the account with support[at]gvectors email (not an admin account) we got 502 error. Please try to login with the non-admin account. 


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