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[Closed] Still Licenses get removed and plugins disbaled

9 Posts
2 Users
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Posts: 7
Customer
Topic starter
(@benist)
Member
Joined: 5 years ago

I have now activated all WpDiscuz plugins several times and successfully activated the licenses. After a few days, the plugins are automatically deactivated and the license is deleted.
The plugins are now only installed on this installation. The "dev" installation has now been deleted.
I have now had to do this at least 10 times in a row.

8 Replies
Astghik
Posts: 5842
Admin
(@astgh)
Illustrious Member
Joined: 6 years ago

Hi,

We haven't identified any issues with your activation keys.

Please check and inform us if you have any plugins that could potentially optimize or remove information from the wp_options table.

Note that 'wp_' is just a prefix; it may differ in your case

Posts: 7
Customer
Topic starter
(@benist)
Member
Joined: 5 years ago

No we do not have such plugins. We are using cloudflare, but this should matter for license check, or?

1 Reply
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5842

@benist

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you.   

Posts: 7
Customer
Topic starter
(@benist)
Member
Joined: 5 years ago

Okay, Email sent.

1 Reply
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5842

@benist,

Please use an FTP client like FileZilla, connect to your server, navigate to the plugin directory, find "wpDiscuz," and delete the folder. Please let us know once it's done.

Posts: 7
Customer
Topic starter
(@benist)
Member
Joined: 5 years ago

Hi, now it`s done!

1 Reply
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5842

@benist,

The issue has already been solved by our developers. 

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