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Updates unavailable?

SecCon
(@seccon)
Member Customer

I just renewd Embed, Emoticons and Private Messages for WPForo, but the updates are not being pulled from your server, or however that works.

Please investigate

 

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Topic starter Posted : 19/01/2021 2:28 pm
Tom
 Tom
(@tomson)
Support Team Admin

It seems the addons are still activated with old/expired license keys. I recommend click the Disconnect License buttons of each addon. Then, refresh and find the addons activate notification with the license key fields. Then use the new license keys you've got with the Order #37015 made by you today.

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Posted : 19/01/2021 3:43 pm
SecCon
(@seccon)
Member Customer

Hi Tom,

They were inactive. I was unable to update them (it is a site with work in progress so I don't check it very often). I noticed they required a renewal, while still being inactive.

I renewed the licenses a couple of hours ago, gave them the new codes, the code were accepted, and they still wont update, despite new code.

I shall however wait a bit before trying to do anything again, since it could be a cache issue as well, there were several system updates done at the same time.

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Topic starter Posted : 19/01/2021 4:06 pm
SecCon
(@seccon)
Member Customer

dont get confused, I customized my nick and avatar.... Sweaty  

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Topic starter Posted : 19/01/2021 4:10 pm
Tom
 Tom
(@tomson)
Support Team Admin

I also recommend deactivate the addons, delete them, then download the latest version of each addon from your Account Page and install them again.

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Posted : 21/01/2021 9:11 am
SecCon
(@seccon)
Member Customer

All is well...

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Thanks for answering Tom... stay safe...

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Topic starter Posted : 21/01/2021 11:56 am
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