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Please note, that here we only support Paid Addons issues and questions.

gVectors Support staff works from 6am to 6pm (GMT+0)

All questions related to wpForo and wpDiscuz free plugins should be asked in the corresponding plugin support forum:

 

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order cancelled?  

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Peter szkodlarski
(@pszkodlarskiyahoo-com)
Member Customer

Hi, we made a purchase a few hours ago ( #27263 for wpDiscuz Media Uploader), it was charged to our credit card, but in our account it says the order was cancelled?

Please advice.

Thanks.

Quote
Posted : 15/04/2018 3:31 am
Peter szkodlarski
(@pszkodlarskiyahoo-com)
Member Customer
WhatsApp Image 2018 04 14 at 19.36.16

Please see attachment for credit card screen shot

ReplyQuote
Posted : 15/04/2018 3:38 am
Tom
 Tom
(@tomson)
Support Team Admin

Hi @pszkodlarskiyahoo-com,

Thank you for your purchase. It seems you've not clicked on [Complete order] button after the payment is done. This button brings you back to gVectors Store and update the order status. We just change it to Complete manually. Please find the product license key and download link in emails and your account page.

ReplyQuote
Posted : 15/04/2018 1:04 pm
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