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Need licenses released so I can add to different domain

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(@jeffery-holder)
Posts: 4
Member Customer
Topic starter
 

Twice i have sent an email to support to have three addons licenses released so that I can add them to a new domain i migrated to. This should be a function built into the account to begin with so people do not have to wait.

 
Posted : 14/05/2024 10:42 pm
(@jeffery-holder)
Posts: 4
Member Customer
Topic starter
 

"Hundreds of thousands happy customers" not when emails and messages go completely unanswered!

 
Posted : 15/05/2024 7:27 am
Astghik
(@astgh)
Posts: 5944
Illustrious Member Admin
 

Hi,

You'll just need to click the "Disconnect License" button when you change a domain. It'll disconnect the license, and you'll be able to activate it on another domain.

image

 
Posted : 15/05/2024 12:41 pm
(@jeffery-holder)
Posts: 4
Member Customer
Topic starter
 

I use wpforo and those options are not valid.

image
 
Posted : 16/05/2024 2:11 am
(@jeffery-holder)
Posts: 4
Member Customer
Topic starter
 

Still nothing from support on this, I purchased three extensions and cannot even get them to answer here or on email. Shame

 
Posted : 16/05/2024 2:12 am
 Tom
(@tomson)
Posts: 4176
Famed Member Admin
 

Hi @jeffery-holder ,

I'm sorry but we've not received any email from you. Please resend if you have asked for other issues.

Regarding the license key. The [Disconnect License] button is only available on the website where the license has been activated. So, you should disconnect that license before moving to a new website. We've created this button to let you control your license keys. This is under your responsibility. There is no button on the new website to disconnect it.

I assume the old site is not available and you have already moved to the new site. In this case the License Key resetting request may take even a week. So please be patient. I already asked our team to reset all your license keys. That should be ready in a few hours.

 
Posted : 16/05/2024 8:38 am
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