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Topic starter
Twice i have sent an email to support to have three addons licenses released so that I can add them to a new domain i migrated to. This should be a function built into the account to begin with so people do not have to wait.
Posted : 14/05/2024 10:42 pm
Topic starter
"Hundreds of thousands happy customers" not when emails and messages go completely unanswered!
Posted : 15/05/2024 7:27 am
Hi,
You'll just need to click the "Disconnect License" button when you change a domain. It'll disconnect the license, and you'll be able to activate it on another domain.
Posted : 15/05/2024 12:41 pm
Topic starter
I use wpforo and those options are not valid.
Posted : 16/05/2024 2:11 am
Topic starter
Still nothing from support on this, I purchased three extensions and cannot even get them to answer here or on email. Shame
Posted : 16/05/2024 2:12 am
Hi @jeffery-holder ,
I'm sorry but we've not received any email from you. Please resend if you have asked for other issues.
Regarding the license key. The [Disconnect License] button is only available on the website where the license has been activated. So, you should disconnect that license before moving to a new website. We've created this button to let you control your license keys. This is under your responsibility. There is no button on the new website to disconnect it.
I assume the old site is not available and you have already moved to the new site. In this case the License Key resetting request may take even a week. So please be patient. I already asked our team to reset all your license keys. That should be ready in a few hours.
Posted : 16/05/2024 8:38 am