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License problem

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(@angeljs)
Posts: 31
Member Customer
Topic starter
 

Same here. My issue seems to have been removed from the forum. I can't use any of my addons now.

 
Posted : 06/12/2023 10:19 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

@angeljs,

Your issue is not the same. Simply, your license was expired on 2023-10-29.

All our products are subject to yearly licenses for future updates. However, you’ll still be able to use the version you have for an unlimited time. Please read the license agreement here: https://gvectors.com/terms-and-conditions/#gaining-download-access

 

 
Posted : 07/12/2023 11:45 am
(@angeljs)
Posts: 31
Member Customer
Topic starter
 

I understand about the licences, but all plugins have still been disabled, I can’t use them.

 
Posted : 07/12/2023 12:00 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

Hi Angela,

Please let us know if you have used a nulled version of the plugins after your license expired, which was obtained from a non-official website.

You should not see such an issue if you use the official gVectors addons. 

 
Posted : 07/12/2023 1:23 pm
(@angeljs)
Posts: 31
Member Customer
Topic starter
 

Certainly not, I only have the official versions installed. I had this issue before and the only way to fix it was to pay again for another year of updates. I can’t afford to keep doing that.

IMG 0836

 

 
Posted : 11/12/2023 6:23 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

@angeljs,

Thank you for confirmation. 

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you.

 
Posted : 12/12/2023 9:06 pm
(@angeljs)
Posts: 31
Member Customer
Topic starter
 

Login details sent, thank you.

 
Posted : 15/01/2024 4:13 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

@angeljs,

You should not face such an issue anymore. 

 
Posted : 16/01/2024 3:56 pm
(@angeljs)
Posts: 31
Member Customer
Topic starter
 

Thank you. Does that go for all of the addons I purchased?

Also, I can’t retrieve my keys for the addons. I just see this notice:

Your subscription to this product is expired, license key is no longer valid, please purchase new license.

This post was modified 1 month ago by Angela
 
Posted : 16/01/2024 7:34 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

@angeljs,

Yes, all addons should work fine.

Also, I can’t retrieve my keys for the addons. I just see this notice:

Your subscription to this product is expired, license key is no longer valid, please purchase new license.

The keys cannot be inserted, which is the expected behavior when the license is expired. In such cases, this message will be displayed.

 
Posted : 17/01/2024 2:29 pm
(@angeljs)
Posts: 31
Member Customer
Topic starter
 

Okay, so all of the addons asking for the key on my site will still work?

 
Posted : 17/01/2024 3:10 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

@angeljs,

Yes, the keys are necessary to receive further updates. 

 
Posted : 19/01/2024 1:39 pm
(@angeljs)
Posts: 31
Member Customer
Topic starter
 

The plugins have been deactivated again

 
Posted : 21/02/2024 5:38 pm
Astghik
(@astgh)
Posts: 5842
Illustrious Member Admin
 

@angeljs,

Please resend the admin login details again. 

 
Posted : 24/02/2024 11:54 am
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