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Activation issue

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Posts: 11
 Teo
Topic starter
(@teo)
Active Member
Joined: 3 weeks ago

anything?


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5 Replies
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6512

@teo 

Our team is checking the issue. I’ll update this topic as soon as there is any news for you.


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 Teo
(@teo)
Joined: 3 weeks ago

Active Member
Posts: 11

@astgh ok but did you get the email? I don’t see anybody connecting


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Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6512

@teo,

Sure, we've recived the email from Matteo Dragoni. 

Subject: Re: You have been mentioned in forum post


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Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6512

@teo 

Please let us know which addons are you trying to activate. Provide us your order ID


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 Teo
(@teo)
Joined: 3 weeks ago

Active Member
Posts: 11

@astgh

[Order #49366]

read the email i sent.


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Posts: 11
 Teo
Topic starter
(@teo)
Active Member
Joined: 3 weeks ago

what did you do to my website?? restore it immediately!


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Posts: 11
 Teo
Topic starter
(@teo)
Active Member
Joined: 3 weeks ago

i think is OVH not you but can I have support for this or? has been days now is this the support you provide to clients?


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Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6512

@teo 

We’ve checked your order, and it was refunded on September 9, 2025. Therefore, you cannot activate the addons.


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 Teo
(@teo)
Joined: 3 weeks ago

Active Member
Posts: 11

@astgh I will purchase if the work otherwise has no sense don’t you think? I also wrote it in my email. I’m not a kid I will pay


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Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6512

@teo 

If the order has been refunded, we’re not able to check the issue. You should purchase the addon and insert the activation key. If it still doesn’t work, please let us know as soon as possible so we can investigate the problem.


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