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wpDiscuz Media Uploader

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Posts: 15
Customer
Topic starter
(@tr1angulat3)
Member
Joined: 9 years ago

Im new to your board and new to the product. Ive enjoyed the base product and am embarking with the media Upload product. I was curious if there was some troubleshooting guide perhaps for shared hosting servers. All has gone well with base product installs and went smoothly with media uploader too. Query Monitor indicates everything is A-OK on my side. But I can't seem to upload simple .jpg or .pdfs . The upper time piece keeps churning. Seems to take a very long time but eventually seems to complete. However nothing seems to make it to the server.

Because I am a newbie to the world of comments, any suggestions how I should go about troubleshooting this. I'm not sure if its hosting side, perhaps some firewall or some type of configuration I have overlooked from my end.

Any help would be appreciated

16 Replies
Posts: 15
Customer
Topic starter
(@tr1angulat3)
Member
Joined: 9 years ago

Not sure if this is related to the problem described or not. But it appears that Query Monitor is indicating that a database error is happening. I'm unable to repeat it on a consistent basis and I believe its only when im attaching a file. Here is what is being reported; however it appears to be pointing to the base product. So Im not sure if this is relevant at all:

Component: Plugin: wpdiscuz

Error: Unknown column '49p1nt_comments.comment_post_IDINNER' in 'on clause'

Query: SELECT 49p1nt_comments.comment_ID
FROM 49p1nt_comments JOIN 49p1nt_posts
ON 49p1nt_posts.ID = 49p1nt_comments.comment_post_IDINNER JOIN 49p1nt_commentmeta
ON 49p1nt_comments.comment_ID = 49p1nt_commentmeta.comment_id
WHERE ( comment_approved = '1' )
AND comment_post_ID = 105
AND ( 49p1nt_posts.post_view_cap IN ('exist','read','administrator','editor','author','contributor','subscriber','customer','shop_manager','rtb_booking_manager') )
AND 49p1nt_comments.comment_ID IN (3,4,5,6,7)
AND (49p1nt_commentmeta.meta_key = 'wpdiscuz_votes')
AND 49p1nt_posts.post_type NOT IN ('shop_order','shop_order_refund')
AND 49p1nt_posts.post_type <> 'shop_webhook'
ORDER BY 49p1nt_comments.comment_date_gmt asc

Call Stack: WP_Comment_Query->get_comment_ids()
 wp-includes/class-wp-comment-query.php:892
WP_Comment_Query->get_comments()
 wp-includes/class-wp-comment-query.php:393
WP_Comment_Query->query()
 wp-includes/class-wp-comment-query.php:345
get_comments()
 wp-includes/comment.php:219
WpdiscuzCore->_getWPComments()
 wp-content/plugins/wpdiscuz/class.WpdiscuzCore.php:642
WpdiscuzCore->getWPComments()
 wp-content/plugins/wpdiscuz/class.WpdiscuzCore.php:622
comments_template()
 wp-includes/comment-template.php:1428
load_template('~/wp-content/themes/canvas/content-page.php')
 wp-includes/template.php:574
locate_template()
 wp-includes/template.php:531
woo_get_template_part()
 wp-content/themes/canvas/includes/theme-advanced.php:142

Note: I use Woo Canvas Theme

 

 

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Posts: 4209
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Thank you for this details, we're currently checking this issue. I'll update this topic very soon. Also, could you please leave some URL to allow us test it live?

Reply
Posts: 15
Customer
Topic starter
(@tr1angulat3)
Member
Joined: 9 years ago

ive not been able to duplicate the error in my second entry. With the exception of the Media Upload Plug-In, things seem to be running OK as I familiarize myself with the setting for the base product. My sandbox is at: https://capeconnect.net/front-alt/ .

In terms of upload, I have no issues with file sizes, upload mime types; WP media uploader is working fine with the same files. I downloaded what appeared to be a (too simple) file uploader from WP last evening, after experiencing this issue and no problems uploading with that. I don'rt know if it could be some strange permissions issue or that there may be some compression issues at play. But it doesn't seem that the Woo Canvas comment environment offers native media upload features/capability. But I'm not sure if that should be considered a stumbling block or not. Your suggestions would be appreciated.

Reply
Posts: 15
Customer
Topic starter
(@tr1angulat3)
Member
Joined: 9 years ago

BTW I intend to be using your product on pages as well as posts, etc.

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