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Urgent - subscribers get notifications even though it's disabled  

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Uri_99
(@uri_99)
New Member
Joined: 5 months ago
Posts: 4
11/03/2020 2:42 pm  

Hey,

How do I disable the feature that allows subscribers to be notified when someone reacts to a comment?

I've disabled Settings>Subscriptions>Show "Notify of new replies to this comment" but notifications are still being sent

Already 2 email providers marked us as spammers due to that, please assist.

Thanks

Uri


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4329
11/03/2020 4:27 pm  

Hi @uri_99,

The option will not any affection if the user has already subscribed to the comment/ comments using one of the wpDiscuz subscription options.

You should ask the users to cancel own subscriptions as described in this doc: https://wpdiscuz.com/docs/wpdiscuz-documentation/gdpr/right-to-restrict-processing/#cancel-own-subscriptions


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Uri_99
(@uri_99)
New Member
Joined: 5 months ago
Posts: 4
11/03/2020 4:31 pm  
Posted by: @astghik

Hi @uri_99,

The option will not any affection if the user has already subscribed to the comment/ comments using one of the wpDiscuz subscription options.

You should ask the users to cancel own subscriptions as described in this doc: https://wpdiscuz.com/docs/wpdiscuz-documentation/gdpr/right-to-restrict-processing/#cancel-own-subscriptions

Ok - but what about users who subscribed to the comments and used fake email/or moved us to spam etc.?

I can't ask them anything, will I keep sending them notification emails forever? That doesn't make sense + it's killing our email providers!

This post was modified 5 months ago by Uri_99

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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4329
11/03/2020 4:35 pm  

@uri_99,

I may suggest you delete the subscriptions from the database. You can find the subscriptions in the wp_wc_comments_subscription table. 

Please note the wp_ is just a prefix, in your case, it can differ. 

 

 


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Uri_99
(@uri_99)
New Member
Joined: 5 months ago
Posts: 4
11/03/2020 4:53 pm  
Posted by: @astghik

@uri_99,

I may suggest you delete the subscriptions from the database. You can find the subscriptions in the wp_wc_comments_subscription table. 

Please note the wp_ is just a prefix, in your case, it can differ. 

 

 

So what you a suggesting is this:
1. Delete existing subscriptions from the db

2. Disable option to follow comment to prevent future cases

?


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Astghik
(@astghik)
Support Team Admin
Joined: 3 years ago
Posts: 4329
11/03/2020 5:38 pm  

@uri_99,

yes, you should delete the subscriptions, then make sure the options below are disabled:

1. Enable subscription bar, the option is located in the Dashboard > Comments > Forms admin page. More info here: https://wpdiscuz.com/docs/wpdiscuz-documentation/getting-started/custom-comment-form/comment-form-settings/#subscription-bar

2. Show “Notify of new replies to this comment”. More info here: https://wpdiscuz.com/docs/wpdiscuz-documentation/settings/email-subscription/#notify_of_new_replies  

 


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