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Topic starter
11/03/2020 2:42 pm
Hey,
How do I disable the feature that allows subscribers to be notified when someone reacts to a comment?
I've disabled Settings>Subscriptions>Show "Notify of new replies to this comment" but notifications are still being sent
Already 2 email providers marked us as spammers due to that, please assist.
Thanks
Uri
11/03/2020 4:27 pm
Hi @uri_99,
The option will not any affection if the user has already subscribed to the comment/ comments using one of the wpDiscuz subscription options.
You should ask the users to cancel own subscriptions as described in this doc: https://wpdiscuz.com/docs/wpdiscuz-documentation/gdpr/right-to-restrict-processing/#cancel-own-subscriptions
Topic starter
11/03/2020 4:31 pm
Hi @uri_99,
The option will not any affection if the user has already subscribed to the comment/ comments using one of the wpDiscuz subscription options.
You should ask the users to cancel own subscriptions as described in this doc: https://wpdiscuz.com/docs/wpdiscuz-documentation/gdpr/right-to-restrict-processing/#cancel-own-subscriptions
Ok - but what about users who subscribed to the comments and used fake email/or moved us to spam etc.?
I can't ask them anything, will I keep sending them notification emails forever? That doesn't make sense + it's killing our email providers!
This post was modified 5 years ago by Uri_99
11/03/2020 4:35 pm
I may suggest you delete the subscriptions from the database. You can find the subscriptions in the wp_wc_comments_subscription table.
Please note the wp_ is just a prefix, in your case, it can differ.
Topic starter
11/03/2020 4:53 pm
I may suggest you delete the subscriptions from the database. You can find the subscriptions in the wp_wc_comments_subscription table.
Please note the wp_ is just a prefix, in your case, it can differ.
So what you a suggesting is this:
1. Delete existing subscriptions from the db
2. Disable option to follow comment to prevent future cases
?
11/03/2020 5:38 pm
yes, you should delete the subscriptions, then make sure the options below are disabled:
1. Enable subscription bar, the option is located in the Dashboard > Comments > Forms admin page. More info here: https://wpdiscuz.com/docs/wpdiscuz-documentation/getting-started/custom-comment-form/comment-form-settings/#subscription-bar
2. Show “Notify of new replies to this comment”. More info here: https://wpdiscuz.com/docs/wpdiscuz-documentation/settings/email-subscription/#notify_of_new_replies