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[Closed] No frontend feedback after sending the comment  

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Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
25/03/2020 6:13 pm  

After a comment has been correctly filled in and submitted, the screen (the form) simply stops. Only in the upper right corner you can see a ping-pong display of a grey circle that is swinging back and forth.

After a few seconds, the reCAPTCHA field switches to the display "The check has expired. Click the box again.". In the background, a message is sent to the admin that there is a new comment for release. If he activates it, it is also correctly visible on the homepage. Even if the user who made the entry updates the page, he will see his entry.

Everything works, only the feedback to the user that his comment has been submitted for review is not shown. You can also click the submit button several times without changing the comment form. The refresh-icon of the browser shows a very short change (so something is loaded).

Shouldn't the user get feedback and shouldn't the form be cleared?

Thanks for your help. You can review this behavior at https://hr24.expert/testhv  


Astghik liked
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3831
26/03/2020 12:57 pm  

Hi @horst-v,

Please let us know is the "Use WordPress native AJAX functions" option enabled or not? 


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
26/03/2020 12:59 pm  

Hi @Astghik,

Yes, it is enabled.


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3831
26/03/2020 1:55 pm  

@horst-v,

Please find the Server Error Log file and send it to us. 

 


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
26/03/2020 2:32 pm  

Hi @Astghik,

please find log in attached zip (.log is not allowed)


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3831
26/03/2020 2:55 pm  

@horst-v,

Could you please create a dev/staging copy of your website in some sub-domain. Make sure the problem exists and send admin details to us (info[at]gvectors.com)? You can use Duplicator to create that site.

 


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
26/03/2020 3:22 pm  

@Astghik,

ok - can do that later on. In the meantime I sorted out the theme error message in debug.log

Now the file contains a repeating single message as follows (no other entries are there, but this is recorded every 5 seconds more the less):

[26-Mar-2020 11:16:33 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51
[26-Mar-2020 11:16:38 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51
[26-Mar-2020 11:16:42 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51
[26-Mar-2020 11:16:47 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51
[26-Mar-2020 11:16:52 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51
[26-Mar-2020 11:16:56 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51
[26-Mar-2020 11:17:01 UTC] PHP Deprecated: strstr(): Non-string needles will be interpreted as strings in the future. Use an explicit chr() call to preserve the current behavior in C:\inetpub\wwwroot\wordpress-files\wp-content\plugins\wpdiscuz\forms\wpDiscuzForm.php on line 51

The mentioned code is:

51 if (strstr('edit-comments.php', $pagenow)) {
52 add_filter('get_comment_text', array(&$this, 'renderAdminCommentMetaHtml'), 10, 2);
53 }

Maybe this helps us both to minimize efforts.


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3831
26/03/2020 7:13 pm  

@horst-v,

Please let us know the PHP version.

The warnings don't have any relation to the issue.

The support team noticed some other issues while checked the issue with reCaptcha add-on. We've already asked you for the information before. All old errors are not included in the file you've sent.  

Please follow the suggestion mentioned here: https://gvectors.com/forum/postid/21364/. We'll try to find the reason for the issue. 

 

 


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
26/03/2020 7:31 pm  

@Astghik,

thanks for comming back. Debugging is off by default and only activated by request. After each run we delete the old logfiles to keep them small for a better overview and not tapping into old failures after they are solved.

I cleared the logs ... started a test comment ... checked the log ... no errors but the shown above.

The PHP version is 7.3.2

Working on the test site (Duplicator installation and so on ...)


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
27/03/2020 11:03 am  

@Astghik,

based on the shortcommings of Duplicator on Wordpress network multisite I decided to give up generating a copy. Additionally I don't see sense in that action because most plugins will not work on that (based on license definitions - single site licenses). It cost me to much time and I have more important work to do these days. Therefor I decided to disable WP Discuz. I will have a look into it again as soon as I will have more time for that topic. Based on Covid-19 there are more strategic and important issues on business to solve.

You can close this ticket. I'll be back ..


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3831
27/03/2020 2:11 pm  

ok @horst-v,

Currently, I'll close the topic. Please create a new support topic if you decide to continue testing. 

In any case, wpDiscuz works fine in may websites and this is not the wpDiscuz issue for sure (it also works fine on your duplicated site). 

 


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
27/03/2020 2:14 pm  

@Astghik,

one question: What duplicated site do you mean? wpDiscuz doesn't work fine ... we'll see ... later on


Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 3831
27/03/2020 2:18 pm  
Posted by: @horst-v

Working on the test site (Duplicator installation and so on ...)

I mean this part of the post. 


Horst V.
(@horst-v)
Member Customer
Joined: 2 months ago
Posts: 26
27/03/2020 2:20 pm  

@Astghik,

ah, OK. Face  


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