[Solved] Phrases editor stuck on text tab for some sites and on visual for others

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How-To and Troubleshooting

Last Post by Alex Schenker 6 years ago

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Alex Schenker

(@csmwp)

Member Customer

Joined: 9 years ago

Posts: 17

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25/03/2020 12:30 pm [#5496]

I'm not sure if these tabs should even be on this form, but when I took this screenshot I had all plugins except wpDiscuz disabled and I was running the twentyseventeen theme.

We have wpDiscuz installed on six sites. Four of those sites the visual tab is selected and the text tab cannot be selected. On the other two, the text tab is selected and the visual tab cannot be selected. The funny thing is that each of these sites we also have a copy for testing on another server, and in some cases, the test site is opposite from the real site as to which tab is selected and which cannot be selected.

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email phrase form

Astghik

(@astgh)

Illustrious Member Admin

Joined: 8 years ago

Posts: 6645

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25/03/2020 12:34 pm

Hi @csmwp,

You have a JS error on that pages. Please press F12 and check the error. In most cases, this is a plugin conflict.

Alex Schenker

(@csmwp)

Member Customer

Joined: 9 years ago

Posts: 17

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25/03/2020 11:11 pm

Thanks @astghik

As indicated in my OP, there are no plugins enabled except wpDiscuz, and the site is running the TwentySeventeen theme.

There is a javascript related error in the console.

GET  https://stage.safesmartliving.com/wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.js?ver=5.3.5  net::ERR_ABORTED 404

edit-comments.php?page=wpdiscuz_phrases_page:1273 Uncaught ReferenceError: Cookies is not defined
    at HTMLDocument.<anonymous> (edit-comments.php?page=wpdiscuz_phrases_page:1273)
    at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
    at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
    at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)

I'm running 5.3.5 and I downloaded a fresh copy to see if I was missing a file somehow, but the file is not present in the new download either. There is no wpdiscuz/assets/third-party/wpdcookiejs/ directory and no customcookie.js anywhere.

but there is a reference to that file in the page.

<script src="https://stage.safesmartliving.com/wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.js?ver=5.3.5"></script>

And wpDiscuz attempts to load the file in class.WpdiscuzCore.php line 1068

wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdcookiejs/customcookie.js'), array('jquery'), $this->version, true);