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Topic starter
27/03/2020 7:38 pm
Have latest wp. Can't build a form or edit the existing one. The form builder is not responsive, won't click, won't even delete. "add row" button shows up but won't click. Help appreciated.
This topic was modified 4 years ago by bhaskarr
27/03/2020 9:58 pm
Hi @bhaskarr,
You have a JS error on that pages. Please press F12 and check the error. In most cases, this is a plugin conflict.
Topic starter
29/03/2020 9:30 am
@astghik any way to fix it?
Topic starter
29/03/2020 5:36 pm
@astghik no mentions of any errors so far. the fields just don't click
29/03/2020 6:45 pm
Could you please send the admin login details to info[at]gvectors.com email address to allow us to check the issue?
Topic starter
29/03/2020 7:17 pm
@astghik ok, check it out
Topic starter
30/03/2020 7:34 am
@astghik oops! check it again
30/03/2020 2:28 pm
We see the following JS error on your website (screenshot below). Once you solve it the form builder will work fine.
Below is the JS file that caused the issue:
https://c0.wp.com/c/5.3.2/wp-includes/js/media-views.min.js
The files are being loaded from the CDN and somehow the CDN blocked it.
Topic starter
30/03/2020 4:29 pm
@astghik found out the folder containing all cookie JS files is missing
the path: wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.js doesn't exist.
Folder 'wpdcookiejs' is missing.
30/03/2020 5:17 pm
Hi @bhaskarr,
the path: wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.jsdoesn't exist.
Folder 'wpdcookiejs' is missing.
This doesn't have a relation with your original issue.
However please follow the steps to solve it:
1. Open the /wp-content/plugins/wpdiscuz/class.WpdiscuzCore.php file
2. Find the following line (1068 line):
wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdcookiejs/customcookie.js'), array('jquery'), $this->version, true);
3. Replace with the following one:
wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdccjs/wpdcc.js'), array('jquery'), $this->version, true);
Don't forget to delete all caches before checking.
Regarding your original issue, as Astghik already mention it comes from this file, so you should fix it :
https://c0.wp.com/c/5.3.2/wp-includes/js/media-views.min.js
Probably you should contact your hosting support and asked them this question.