Paid Addons Support Forum Only

Please note, that here we only support Paid Addons issues and questions.

gVectors Support staff works from 6am to 6pm (GMT+0)

All questions related to wpForo and wpDiscuz free plugins should be asked in the corresponding plugin support forum:

 

wpDiscuz Support Forum   wpForo Support Forum

Form builder not working  

  RSS

bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
27/03/2020 7:38 pm  

Have latest wp. Can't build a form or edit the existing one. The form builder is not responsive, won't click, won't even delete. "add row" button shows up but won't click. Help appreciated.

This topic was modified 2 months ago by bhaskarr

Quote
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 4129
27/03/2020 9:58 pm  

Hi @bhaskarr,

You have a JS error on that pages. Please press F12 and check the error. In most cases, this is a plugin conflict. 


ReplyQuote
bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
29/03/2020 9:30 am  

@astghik any way to fix it?


ReplyQuote
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 4129
29/03/2020 4:02 pm  

@bhaskarr,

Please let us know what error do you see there? 

 


ReplyQuote
bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
29/03/2020 5:36 pm  

@astghik no mentions of any errors so far. the fields just don't click


ReplyQuote
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 4129
29/03/2020 6:45 pm  

@bhaskarr,

Could you please send the admin login details to info[at]gvectors.com email address to allow us to check the issue?  


ReplyQuote
bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
29/03/2020 7:17 pm  

@astghik ok, check it out


ReplyQuote
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 4129
29/03/2020 7:21 pm  

@bhaskarr,

you've forgotten to include your website URL in the email content.


ReplyQuote
bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
30/03/2020 7:34 am  

@astghik oops! check it again 


ReplyQuote
Astghik
(@astghik)
Support Team Admin
Joined: 2 years ago
Posts: 4129
30/03/2020 2:28 pm  

@bhaskarr,

We see the following JS error on your website (screenshot below). Once you solve it the form builder will work fine. 

js error

Below is the JS file that caused the issue:

https://c0.wp.com/c/5.3.2/wp-includes/js/media-views.min.js

The files are being loaded from the CDN and somehow the CDN blocked it.

 


ReplyQuote
bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
30/03/2020 4:29 pm  

@astghik found out the folder containing all cookie JS files is missing

the path: wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.js doesn't exist.

Folder 'wpdcookiejs' is missing.

zcnjbsjfhbsjhfbjshgb

ReplyQuote
Elvina
(@elvina)
Noble Member Moderator
Joined: 9 months ago
Posts: 1039
30/03/2020 5:17 pm  

Hi @bhaskarr,

the path: wp-content/plugins/wpdiscuz/assets/third-party/wpdcookiejs/customcookie.jsdoesn't exist.

Folder 'wpdcookiejs' is missing.

This doesn't have a relation with your original issue. 

However please follow the steps to solve it:

1. Open the /wp-content/plugins/wpdiscuz/class.WpdiscuzCore.php file

2. Find the following line (1068 line):

wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdcookiejs/customcookie.js'), array('jquery'), $this->version, true);

3. Replace with the following one:

wp_register_script('wpdiscuz-jquery-cookie', plugins_url(WPDISCUZ_DIR_NAME . '/assets/third-party/wpdccjs/wpdcc.js'), array('jquery'), $this->version, true);

Don't forget to delete all caches before checking.

Regarding your original issue, as Astghik already mention it comes from this file, so you should fix it :

https://c0.wp.com/c/5.3.2/wp-includes/js/media-views.min.js

Probably you should contact your hosting support and asked them this question.

 

 


ReplyQuote
bhaskarr
(@bhaskarr)
Active Member
Joined: 2 months ago
Posts: 7
30/03/2020 6:18 pm  

@elvina Didn't work. Thanks for the help though.


ReplyQuote
Share: