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Does not upload the desired comment

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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

Hello.
There are more than 20,000 comments on my site.
I click on the new comment in the widget for an answer.
I’m going to the page, but I don’t get the right comment.
After 2 reloads of the page, I get to the desired comment. The first time does not always go.
Please tell me what is the problem?


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

Hi @dima87,

Please leave the example URL to allow us to check it.


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

It works every other time. And not always on the same thing. The plugin is currently disabled. I can’t keep it on for several days, as it does not work well. This is the only problem.
The rest is all excellent. And I would order paid extensions.

This post was modified 4 years ago by dima87

   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

If you tell me which day you can see, then I would include for the day, no more.


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@dima87

Please activate the wpDiscuz plugin one more time, and leave the example URL to allow us to check the issue.


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

@elvina

Included a plugin.
This problem is not only for me, for all users.
References:

http://ldsound.ru/kosmeticheskij-remont-25-as-126-elektronika/comment-page-1/#comment-36422

http://ldsound.ru/30a-188-lomo/comment-page-1/#comment-36417

http://ldsound.ru/vega-u-120-stereo-hi-fi/comment-page-1/#comment-36406

http://ldsound.ru/2-x-polosnaya-as-studio-101-scanspeak-18w8542-00-seas-27tffc/comment-page-1/#comment-36399
I don’t immediately get to the transition. F5 from the second time helps to get to the desired comment.

Pages are divided into 50 comments. A smaller or larger breakdown does not help.


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

Enabled and disabled all settings in the plugin. Nothing helps.


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

This comment does not go at all: http://ldsound.ru/10-gdsh-1-4-10-gd-36k/#comment-36415

Name - Евгений


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

I think I understand what the problem is.
I have exposed tree-like (nested) comments with a depth of 10 levels. The transition works only for level 4. All that is more - does not upload to the comment.


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

Hi @dima87,

Please follow the steps below:

1. Open the /wp-content/plugins/wpdiscuz/assets/js/wpdiscuz.js file

2. Find the 756 line 

3. Replace the code from 756 to 758 lines with the following one:

setTimeout(function () {
$('html, body').animate({
scrollTop: $('#comment-' + commentId).parents('[id^=wc-comm-]').offset().top - 32
}, 1000);
}, 500);

 


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

@elvina

Thanks for the help!
It was:

1

It became:

2

But, nothing has changed, everything is as it was.
On these pages loads from 2 times or does not load at all:

http://ldsound.ru/dorabotka-akusticheskoj-sistemy-elektronika-35-as-130/comment-page-1/#comment-36461

http://ldsound.ru/35-as-012-radiotehnika-s-90/#comment-35224


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 

@dima87,

setTimeout(function () {
$('html, body').animate({
scrollTop: $('#comment-' + commentId).parents('[id^=wc-comm-]').offset().top - 32
}, 1000);
}, 500);

Please try to increase the value of the red mark number( 1000/1500 etc), and check again, the issue should be solved.


   
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(@dima87)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter  

@elvina

Delivered 1500 - and it helped. Now everything works!
Thanks for the help!!!
Tell me please. I will buy an addon for inserting pictures. Users will attach images. What will happen to the pictures if you deactivate the plugin? Comments I know remain in their native form. Will the pictures remain in the comments?


   
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Elvina
(@elvina)
Support
Joined: 5 years ago
Posts: 1403
 
Posted by: @dima87

 Will the pictures remain in the comments?

WordPress doesn't have a feature for displaying the images in the comment content.

The wpDiscuz media uploader addon stores the images in the comment_meta database table, but after the plugin deactivation, those images will not be visible in the comment content anymore.


   
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