Users unable to cha...
 

Users unable to change information on their profiles.  

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Eli
 Eli
(@eli)
Member Customer
Joined: 1 year ago
Posts: 31
12/03/2019 3:02 am  

Good afternoon,

We are experiencing a problem with our forum at   https://deepinenespañol.org/comunidad/ users cannot change any of their information such as e-mail, photo, signature etc, not even Admins can change their info.

Everything else appears to be working normally, but there's no way to update any information at all from profiles.

Any help would be appreciated.

 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
12/03/2019 12:31 pm  

Hi @eli,

Are you using the wpForo User Custom Fields add-on? If yes, please edit the Fields from Dashboard > Forums > Member Fields > User Fields Manager admin page, make sure you've enabled the "Can user edit this field?" option.

edit the field

More info here:

https://wpforo.com/docs/root/addons/wpforo-user-custom-fields/user-fields-manager/


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Eli
 Eli
(@eli)
Member Customer
Joined: 1 year ago
Posts: 31
12/03/2019 3:03 pm  

Hi there @astghik, No, I'm not using that add-on.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
12/03/2019 3:59 pm  

ok @eli,

We've just registered and checked your forum everything is working fine on our case. Please watch the video below. 

https://www.screencast.com/t/IN7P2yH7S

Please tell me a little more about the issue? Which usergroups do have such an issue?  It would be better if you provide us some screenshots. 


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Eli
 Eli
(@eli)
Member Customer
Joined: 1 year ago
Posts: 31
13/03/2019 2:32 am  

Hi there @astghik, thanks for helping,

Alright, it seems to be working now for regular users, however I still see the problem with the administrator account, it might be cache issue, I had disabled the forum cache and was using only the WP-Rocket cache.

I will continue to monitor and do some other tests and report back, but like I said, the administrator account still cannot change profile information either for itself or users.

Will continue to do some other tests and report.

Thank you.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
13/03/2019 6:02 pm  

Hi @eli,

Please change the role of the current user to admin and let us know to allow us to check it. 


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