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Topic starter
27/08/2017 3:41 am
Hi,
Some users have reported duplicate comments appearing and I have also seen this issue myself. I believe this is related to the Live Update functionality. We are using the "Always check for new comments and show update buttons" setting. I believe that after the button is pressed, duplicate comments are sometimes displayed. That is, some comments are appearing multiple times. I saw this in the Brave browser, but one of my users saw this in Firefox.
Best Regards,
27/08/2017 2:26 pm
Thank you for letting us know, we'll check this on our test website.
Please make sure this is not a cache issue, if you have cache plugins disable for a wile to see if it happens again.
Topic starter
28/08/2017 12:33 pm
Hi,
To my knowledge there are no caching plugins installed. I don't believe the server is doing any caching at any level of the stack.
Regards,
03/09/2017 10:27 am
Could you please provide some examples? Where we can test it?
Topic starter
11/09/2017 5:52 am
Hi,
I can try to capture the behavior and send you a screenshot if this is what you are looking for. Otherwise I think I will need to create an account for you on the website, as I believe that Live Update is only working for logged in users? If you would like an account, please email me directly.
Best Regards,
12/09/2017 8:14 pm
Please create an admin user and send to support[at]gvectors.com email address.