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User mentioning not listing all members

10 Posts
2 Users
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Posts: 6
Topic starter
(@carlm)
Active Member
Joined: 2 months ago

Hi, we just recently purchased the add-on but it seems it does not work on our end. I tried this on a general forum that I created which all members can access when I tried to add the '@' only the two recent active members are listed? Is it possible to list all member without needing them to be active on the thread? It defeats the purpose of the plugin

FYI these users are under the 'registered' usergroup

I even updated the user mentioning settings to '0' so its limitless.

Please advise


9 Replies
Astghik
Posts: 6508
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi,

Please edit the Registered usergroup and make sure the necessary permissions are enabled — the “Can” options are checked.

Additionally, the addon only allows mentioning users who have the “Display on Member List” option enabled.


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Posts: 6
Topic starter
(@carlm)
Active Member
Joined: 2 months ago

Thanks for getting back to me. 

I have set all the necessary options and enabled display on members list

I'm not able to list all the member..please help

For example, we currently have 6 'Registered' members

Upon using the mentioning add-on it will only display the member who started the post?

image

 

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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6508

@carlm 

Please register some new testing user and send the user's login details with your forum URL to info[at]gvectors.com email address to allow us to debug the issue.


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Posts: 6
Topic starter
(@carlm)
Active Member
Joined: 2 months ago

Hi @astgh, I have already the logins as you suggested .Is there any update on this? We'd like to get this working before we launch our website live.


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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6508

@carlm 

I've already asked the developers to check the issue. I'll update this topic soon. 


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Posts: 6
Topic starter
(@carlm)
Active Member
Joined: 2 months ago

@astgh any update?


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1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6508

@carlm 

Please change the role of the user to admin and let us know. 


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