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[Solved] Infinite spinner on Private Message screen on mobile

wpForo Private Messages

Last Post by User77777 3 years ago

10 Posts

3 Users

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Posts: 5

User77777

Customer

Topic starter

Sep 19, 2022 1:05 am

(@user7777777)

Member

Joined: 3 years ago

Hi there,

I'm experiencing 2 problems with the Private Messaging addon:

Infinite spinner on the private message screen on mobile devices (desktop is fine). See screenshot:
After sending a private message, it does not show up in the message list until I refresh the page. This is a problem on both mobile and desktop.

I have disabled all caching plugins and I have also cleared my Wordpress cache under Hosting Configuration. But the problem persists.

Any suggestions?

Thanks!

This topic was modified 3 years ago by User77777

9 Replies

Posts: 728

Kyle

Sep 19, 2022 2:03 pm

(@kylew)

Prominent Member

Joined: 4 years ago

Hi @kevin-antonioli,

The issue should be from a JS error of your website, please provide forum URL.

Posts: 5

User77777

Customer

Topic starter

Sep 19, 2022 10:48 pm

(@user7777777)

Member

Joined: 3 years ago

Hi @kylew, here is the forum URL: https://neondreamzunderground.com/community/

Thanks

3 Replies

Tom

Admin

(@tomson)

Joined: 10 years ago

Famed Member

Posts: 4222

Sep 20, 2022 2:14 pm

Reply to

User77777

@kevin-antonioli,

This is a cache issue, you should exclude some more paths from your cache plugin. Please read my reply here: https://gvectors.com/forum/wpforo-private-messages/after-updating-plugins-private-messages-have-an-infinite-spinner/#post-33389

User77777

Customer

(@user7777777)

Joined: 3 years ago

Member

Posts: 5

Sep 22, 2022 3:34 am

Reply to

Tom

@tomson I don't use any third party cache plugins. I do use Page Optimize (managed by WordPress) and I also use Jetpack boost. I didn't see those in the list provided at the link. Any suggestions?

Tom

Admin

(@tomson)

Joined: 10 years ago

Famed Member

Posts: 4222

Sep 23, 2022 6:13 pm

Reply to

User77777

@kevin-antonioli,

In any case, please disable Page Optimizing (managed by WordPress) and Jetpack boost to test.

Posts: 728

Kyle

Sep 22, 2022 4:55 pm

(@kylew)

Prominent Member

Joined: 4 years ago

@kevin-antonioli,

I see that you have JS error in your website, please fix that.

Posts: 5

User77777

Customer

Topic starter

Sep 24, 2022 9:01 am

(@user7777777)

Member

Joined: 3 years ago

Hi Kyle, I imagine there are some paths/files I need to exclude from the Page Optimizer plugin. Do you happen to know which ones? I've attached a screenshot of the Page Optimizer settings page. I'd rather not disable the plugin completely if I can avoid it, since it helps the loading times on my site.

2 Replies

Tom

Admin

(@tomson)

Joined: 10 years ago

Famed Member

Posts: 4222

Sep 24, 2022 12:30 pm

Reply to

User77777

@kevin-antonioli,

First, please disable all caches and disable both plugins to make sure the issue comes from them. If so, it's better to disable the concatenate JS and CSS. This has a minimal affection on the page speed, so it's not so important.