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[Solved] Paid for wpforo Mycred integration

9 Posts
2 Users
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mete
Posts: 11
 mete
Customer
Topic starter
(@mete)
Member
Joined: 2 months ago

Hello;
I have paid for Wpforo mycred integration today. I have received a message that "your order has been received". But it is not seen in my order and download page. Screen capture is below.

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Please urgent help.

 

8 Replies
Tom
Posts: 3994
 Tom
Admin
(@tomson)
Famed Member
Joined: 8 years ago

@mursel-mete-akay,

We've just checked and didn't find your order in the payment system. So you have not been charged. If you see any change, then it'll be returned very soon. You've used the Paddle payment getaway, and you can contact them if you want https://paddle.net

7 Replies
mete
 mete
Customer
(@mete)
Joined: 2 months ago

Member
Posts: 11

@tomson I don't know about Paddle payment system. I knew that the money is transferred to gvectors directly? Do I need to have an account in Paddle?

Tom
 Tom
Admin
(@tomson)
Joined: 8 years ago

Famed Member
Posts: 3994

@mursel-mete-akay,

The Paddle is not a payment system, it's a payment getaway which allows you to pay using credit cards and paypal. So we've just checked and there is no any transfer from you to our account. You've not been changed.

mete
 mete
Customer
(@mete)
Joined: 2 months ago

Member
Posts: 11

@tomson Should I take a paddle account? And I don't know how to communicate with them.

Tom
 Tom
Admin
(@tomson)
Joined: 8 years ago

Famed Member
Posts: 3994

@mursel-mete-akay,

We've just received an email from Paddle with "High Risk Transaction Created" title. That email is related to your order. It seems something was wrong with your details, and they have not approved your order yet. We've asked them to approve. I'll let you know once I get some news.

mete
 mete
Customer
(@mete)
Joined: 2 months ago

Member
Posts: 11

@tomson I'm waiting for your response. Thank you.

Tom
 Tom
Admin
(@tomson)
Joined: 8 years ago

Famed Member
Posts: 3994

@mursel-mete-akay,

Paddle has approved your order, so we've received the payment. Now your order is active.

mete
 mete
Customer
(@mete)
Joined: 2 months ago

Member
Posts: 11

@tomson I downloaded. Thank you.

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