Hello;
I have paid for Wpforo mycred integration today. I have received a message that "your order has been received". But it is not seen in my order and download page. Screen capture is below.
Please urgent help.
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Sep 24, 2022 6:08 pm
8 Replies
Sep 24, 2022 8:08 pm
@mursel-mete-akay,
We've just checked and didn't find your order in the payment system. So you have not been charged. If you see any change, then it'll be returned very soon. You've used the Paddle payment getaway, and you can contact them if you want https://paddle.net
Sep 24, 2022 8:13 pm
@tomson I don't know about Paddle payment system. I knew that the money is transferred to gvectors directly? Do I need to have an account in Paddle?
Sep 24, 2022 8:17 pm
@mursel-mete-akay,
The Paddle is not a payment system, it's a payment getaway which allows you to pay using credit cards and paypal. So we've just checked and there is no any transfer from you to our account. You've not been changed.
Sep 24, 2022 8:25 pm
Sep 24, 2022 10:39 pm
@mursel-mete-akay,
We've just received an email from Paddle with "High Risk Transaction Created" title. That email is related to your order. It seems something was wrong with your details, and they have not approved your order yet. We've asked them to approve. I'll let you know once I get some news.
Sep 24, 2022 11:11 pm
Sep 25, 2022 12:06 pm
@mursel-mete-akay,
Paddle has approved your order, so we've received the payment. Now your order is active.
Sep 25, 2022 8:53 pm