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[Solved] Pictures won't display or pop-up using iPhone / Safari

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Posts: 19
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 4 years ago

This is from a user. She is not the only one with the problem.

"When I visit the forum on my iPhone - I can't see any images in the forum posts or in the pop-ups. I tried turning off the pop-up blocker in the settings for my browser (Safari) but this did not resolve the problem."

 

Any ideas?
Thanks!

11 Replies
Posts: 19
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 4 years ago

I wanted to add more info - the user says it is only the uploaded pics that won't display.

Thanks!

7 Replies
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5915

@eeel,

Could you please leave the example URL to allow us to check the issue? 

 Eeel
Customer
(@eeel)
Joined: 4 years ago

Member
Posts: 19
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5915

@eeel,

Please navigate to Dashboard > Forums > Settings > Addons > Attachments admin page, disable the "Secure Attachment URLs" option, delete all caches and check again. 

 Eeel
Customer
(@eeel)
Joined: 4 years ago

Member
Posts: 19

@astghik when I navigate to "attachments" it takes me to the media library page.

wpforo media

If I click "forum attachments" on the left menu, I get the same screen.

To be clear, I reach this screen by clicking "attachments" on left menu.

click

I see no admin screen??

 

Thanks!

Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5915

@eeel,

Please send the admin login details to info[at]gvectors.com email address. I'll ask the developers to check the issue for you. 

 Eeel
Customer
(@eeel)
Joined: 4 years ago

Member
Posts: 19

@astghik Email sent.

Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5915

@eeel,

You've searched the video on a wrong place. Please watch the video and follow the steps: 

https://www.screencast.com/t/oRsS3HUGxxHm

Posts: 19
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 4 years ago

Thank you! Following instructions now.

1 Reply
Astghik
Admin
(@astgh)
Joined: 6 years ago

Illustrious Member
Posts: 5915

@eeel,

Please keep us informed how it works. 

Posts: 19
 Eeel
Customer
Topic starter
(@eeel)
Member
Joined: 4 years ago

Confirming this fix worked.  Thanks for you help! I appreciate it, greatly.

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