[Closed] New Installation - Blank Loading Screen  

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David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:5 months  ago
Posts: 11
14/02/2018 1:50 am  

Hi,

I have just purchased and activated this Plug_in but when choosing the 'Attach Files' topic on a post it simply shows a blank box (See screenshot)

Capture

I have tried this form in the same session and I get the expected upload box with the controls at the top.

 

WordPress 4.8.5

wpForo 1.4.5

I cannot seem to drag and drop either so not sure if the plug-in has activated properly, there are no errors being shown and this happens in Chrome and Firefox

Any ideas please.

Thanks

Dave

Edited: 3 months  ago

Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
14/02/2018 1:48 pm  

I think you have JS error on your website. JS errors affect all JS functions of our addon. The file uploader pop-up i crashed. Please leave your forum URL to allow us debug website errors.


David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:5 months  ago
Posts: 11
14/02/2018 3:00 pm  

Hi,

https://www.thecobraregister.com/forum/

I have deactivated the plug-in, I assume you will need it active again and do you need an account, if so create one and I will make you a registered user or if you let me know a place to send account and password that will be fine.

David


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
14/02/2018 6:11 pm  

We just registered but can't make any test. The add topic and reply forms are not there. It seems just registered user is not allow to post any content.


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
14/02/2018 6:27 pm  

Could you please deactivate all plugins. This is a plugin conflict. Then delete all caches and do Ctrl+F5. We see all fa- classes are disabled with custom CSS. You've added lots of custom CSS and affected wpForo design. the addon pop-up is also affected by this. We can't fix this incompatibility. You should deactivate all plugins and removes all custom CSS to find the conflict point.


David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:5 months  ago
Posts: 11
14/02/2018 10:21 pm  

Hi,

If I do this what will happen to the data that has been entered using the wpForo - User Custom Fields plug-in, will this still be retained?

Thanks


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
14/02/2018 11:39 pm  

Please don't deactivate wpForo and wpForo addons. You should deactivate other plugins. Also this is 90% theme issue, the CSS code which affects forum style comes from theme. I don't know what theme is this but it's written very non-professional. the CSS code affects general environment, it's not accurate. First try to change the theme or remove all custom CSS which affects font-awesome fa- classes.


greenbull
(@greenbull)
New Member Customer
Joined:3 months  ago
Posts: 4
22/02/2018 9:28 pm  

Hello dear, 

 

I have the same problem too, my chrome console write:

[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

 

Uncaught ReferenceError: require is not defined
at eval (eval at <anonymous> (jquery.js?ver=1.12.4:2), <anonymous>:25:9)
at eval (eval at <anonymous> (jquery.js?ver=1.12.4:2), <anonymous>:33:2)
at eval (<anonymous>)
at jquery.js?ver=1.12.4:2
at Function.globalEval (jquery.js?ver=1.12.4:2)
at text script (jquery.js?ver=1.12.4:4)
at Xb (jquery.js?ver=1.12.4:4)
at y (jquery.js?ver=1.12.4:4)
at c (jquery.js?ver=1.12.4:4)
at Object.send (jquery.js?ver=1.12.4:4)

 

Any kind of answer? Thanks


Astghik
(@astghik)
Reputable Member Moderator
Joined:6 months  ago
Posts: 429
24/02/2018 4:40 pm  

Hi greenbull,

Could you please leave some example url? 


greenbull
(@greenbull)
New Member Customer
Joined:3 months  ago
Posts: 4
25/02/2018 7:05 pm  

Here for example :  https://www.mon-petit-coin.com/forum/notre-petit-coin/crypto-memes/

Or anywhere on forum, do you have an idea?


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
25/02/2018 7:09 pm  

Please delete all caches of WP Rocket you use. Then find some option to disable WP Rocket on forum pages /forum/* . wpForo comes with built-in cache system. there is no any cache plugin which can do better cache for wpForo plugin than the wpForo built-in cache. So please disable WP Rocket for forum.


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
25/02/2018 7:19 pm  

As far as i see you've only disabled WP Rocket cache for forum home page, not for other pages. There should be an option to disable for /forum/* not only for /forum/


greenbull liked
greenbull
(@greenbull)
New Member Customer
Joined:3 months  ago
Posts: 4
25/02/2018 7:35 pm  

Thank you for your answer. I add /forum/* and I try to desactivate wp rocket but it's the same problem. Maybe it's multi jquery library?


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
25/02/2018 8:40 pm  

I don't see any problem on the page. i don't see any error in console. here is the screen:

2018 02 25 2038

And I don't think the error logs you mentioned above have any relation to wpForo. Please explain the problem again if I didn't follow you.


greenbull
(@greenbull)
New Member Customer
Joined:3 months  ago
Posts: 4
25/02/2018 8:44 pm  

You have to click on "Attach Files" button for to get the error message.


Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2603
26/02/2018 4:14 pm  

Ok, we can't find the conflict making point. We need admin access to be able do a deep debug. Could you please send admin login details to support[at]gvectors.com email address?


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