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David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:2 months  ago
Posts: 5
14/02/2018 1:50 am  

Hi,

I have just purchased and activated this Plug_in but when choosing the 'Attach Files' topic on a post it simply shows a blank box (See screenshot)

Capture

I have tried this form in the same session and I get the expected upload box with the controls at the top.

 

WordPress 4.8.5

wpForo 1.4.5

I cannot seem to drag and drop either so not sure if the plug-in has activated properly, there are no errors being shown and this happens in Chrome and Firefox

Any ideas please.

Thanks

Dave

Edited: 5 days  ago

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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2429
14/02/2018 1:48 pm  

I think you have JS error on your website. JS errors affect all JS functions of our addon. The file uploader pop-up i crashed. Please leave your forum URL to allow us debug website errors.


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David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:2 months  ago
Posts: 5
14/02/2018 3:00 pm  

Hi,

https://www.thecobraregister.com/forum/

I have deactivated the plug-in, I assume you will need it active again and do you need an account, if so create one and I will make you a registered user or if you let me know a place to send account and password that will be fine.

David


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2429
14/02/2018 6:11 pm  

We just registered but can't make any test. The add topic and reply forms are not there. It seems just registered user is not allow to post any content.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2429
14/02/2018 6:27 pm  

Could you please deactivate all plugins. This is a plugin conflict. Then delete all caches and do Ctrl+F5. We see all fa- classes are disabled with custom CSS. You've added lots of custom CSS and affected wpForo design. the addon pop-up is also affected by this. We can't fix this incompatibility. You should deactivate all plugins and removes all custom CSS to find the conflict point.


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David Beck
(@david-beckfourb-co-uk)
Active Member Customer
Joined:2 months  ago
Posts: 5
14/02/2018 10:21 pm  

Hi,

If I do this what will happen to the data that has been entered using the wpForo - User Custom Fields plug-in, will this still be retained?

Thanks


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2429
14/02/2018 11:39 pm  

Please don't deactivate wpForo and wpForo addons. You should deactivate other plugins. Also this is 90% theme issue, the CSS code which affects forum style comes from theme. I don't know what theme is this but it's written very non-professional. the CSS code affects general environment, it's not accurate. First try to change the theme or remove all custom CSS which affects font-awesome fa- classes.


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