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Data are not inserted in reporting comments  


Communications Wikimedia Foundation
Posts: 4
(@communications-wikimedia-foundation)
Member
Joined: 1 month ago

I'm having an issue with the comment report & flagging add-on. When flagging a comment the form comes up and you can select an option. When you click "Send" it reports back "Data are not inserted". 

This does not matter if the user is logged in or a guest. 

 

Screen Shot 2020 07 14 at 8.20.41 PM

Here is the settings in the plugin itself. I have the most recent version. I have deactivated, uninstalled, and reinstalled. 

Screen Shot 2020 07 14 at 8.31.32 PM

You can see this for yourself on this blog post. Try and flag the test comment.

https://diff.wikimedia.org/2020/07/14/welcome-to-diff-a-community-blog-for-the-wikimedia-movement/

I don't see any errors in the console and the message is rather vague. Could you please help troubleshoot?

7 Replies
Astghik
Posts: 4338
Admin
(@astghik)
Support Team
Joined: 3 years ago

Hi @communications-wikimedia-foundation,

There is not such an issue on our test websites. This is something specific in your case. Could you please send the admin login details to info[at]gvectors.comn email address? I'll ask the developers to check the issue for you. 

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Communications Wikimedia Foundation
Posts: 4
(@communications-wikimedia-foundation)
Member
Joined: 1 month ago

An email has been sent. 

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1 Reply
Astghik
Admin
(@astghik)
Joined: 3 years ago

Support Team
Posts: 4338

@communications-wikimedia-foundation,

We're just a regular user so can't check the issue. Please change the role of the user to Admin and let us know.

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Communications Wikimedia Foundation
Posts: 4
(@communications-wikimedia-foundation)
Member
Joined: 1 month ago

Hello,

Please try again. You may be requested to setup a two-factor authentication method in your profile before being able to edit the site. 

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3 Replies
Elvina
Moderator
(@elvina)
Joined: 12 months ago

Noble Member
Posts: 1235

Hi @communications-wikimedia-foundation,

We can not access your website via the access provided by you. So please one more time send the admin login detail to info[at]gvectors.com email address.

Also please leave the email subject here to allow us to easily find it.

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Communications Wikimedia Foundation
(@communications-wikimedia-foundation)
Joined: 1 month ago

Member
Posts: 4

@elvina I have resent the login details with more specific instructions. The email subject line is: "RE: Data are not inserted in reporting comments".

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Elvina
Moderator
(@elvina)
Joined: 12 months ago

Noble Member
Posts: 1235

@communications-wikimedia-foundation,

Please enable plugin editing because developers cannot add / edit / deactivate and activate the plugin and let us know.

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