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Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Topic starter
11/09/2019 6:54 pm
Subscribe to Comments Reloaded
I used Subscribe for comments reloaded plugin before and It's work fine but it's not supported in wpdiscuz. So I want to use built in subscription function but for some reason It's not working. I test it, subscribe but don't receive any emails for new comments at all. This is really important function for my site, not sure how to fix it...
12/09/2019 4:52 pm
Hi @anonimniq,
Please check the points mentioned in this support topic and leave some feedback for each one:
Topic starter
12/09/2019 4:59 pm
Thank you, I'll check it. Meanwhile I reply to your test comment on my website to see if you receive any notifications.
Topic starter
13/09/2019 5:08 pm
Still can't find a solution for this problem. DB table is OK, subscriptions are there, I test it many times, subscribe with one email, then comment with another email from different IP, but no notification on the subscriber email. I as an admin receive notification for all new posts and comments, this is enabled on the wordpress backend so the mail function is working fine... as I said in my first post, this function is working fine with another subscription plugin that I used before. This is really important function for my site, because all users are non-registered.
13/09/2019 5:41 pm
Please wait a bit. I'm going to ask the plugin developers about this issue. I'll update this topic once I get a response from them.
14/09/2019 4:57 pm
Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address to allow us to check it.
Topic starter
14/09/2019 5:38 pm
I send the backup to you.
Topic starter
15/09/2019 5:39 pm
@astghik
do you received the backup?
Topic starter
16/09/2019 1:41 am
I disable ajax loading for comments option in my theme setting and issue is fixed. Subsctibtions worked now.