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Mentions don't create notifications when the nickname is not the same as the username


Eleni Foutsitzi
Posts: 5
Customer
Topic starter
(@eleni-foutsitzi)
Member
Joined: 4 months ago

Hello,

Sometimes the mentions do not create notifications. I had created a topic about this before but I had not realized that the issue occurs when the nickname of the mentioned user is different than their username. Could you check this out please?

4 Replies
Astghik
Posts: 5293
Admin
(@astgh)
Support Team
Joined: 4 years ago

Hi Eleni Foutsitzi,

This is not an issue, just a working logic. The mentioning works with the user_nicename.

If you want to see the user mentioning a nicename put the following hook-code in the functions.php file, so you'll see the nicenames.

add_filter('wpdiscuz_show_nicename', '__return_true');
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Eleni Foutsitzi
Posts: 5
Customer
Topic starter
(@eleni-foutsitzi)
Member
Joined: 4 months ago

The mention seems to work fine, for example I will get an e-mail once someone mentions me in a comment. However, if my user name is different than my nickname there won't be a notification appearing on the BuddyBoss bell even though I will get the e-mail.

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2 Replies
Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

Dear Eleni Foutsitzi,

we'll check and get back to you ASAP. 

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Astghik
Admin
(@astgh)
Joined: 4 years ago

Support Team
Posts: 5293

Hi Eleni Foutsitzi,

We've checked several times and don't find such an issue on our test websites. The notifications work fine, it doesn't matter if the nickname and username are the same or different. 

Probably there is a plugin conflict or some custom code on your website that doens;t allow the notificationfunctions to work fine. 

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