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Im labeled as a spammer on this site?

Shane Clark
(@shane-clark)
Member Customer

I am trying to purchase a plugin for wpforo but 2 of my credit cards fail to authorize so I tried to fill out the contact us forum but when i hit the submit button, it says I am blocked because my username is a spammer.

What gives? I haven't posted a single thing on this site. I have only purchased one plugin and im attempting to purchase another but hit the above mentioned roadblocks.

How do i get in touch with someone to resolve my issues?

Quote
Topic starter Posted : 02/05/2021 3:36 am
Tom
 Tom
(@tomson)
Support Team Admin

Hi @shane-clark,

It's weird. Where exactly do you see that, in gvectors.com or in 2checkout.com payment page? If you see it on the 2checkout.com page, please contact them here (live chat, phone): https://www.2co.com/#contactUs

Please use VISA card or PayPal payment method, currently the 2Checkout.com payment system has some difficulties with the MasterCard.

ReplyQuote
Posted : 02/05/2021 8:53 am
Shane Clark
(@shane-clark)
Member Customer

@tomson That must be it then. I am trying to use a Mastercard on the 2checkout page.

I will try again at a later date to see if the issue is resolved.

ReplyQuote
Topic starter Posted : 02/05/2021 6:06 pm
Shane Clark
(@shane-clark)
Member Customer

@tomson So the issue is that 2checkout no loner accepts mastercard and the solution from them was to use paypal. This would be fine if I could use the guest checkout method but you require me to create an account with paypal, which is a no go for me.

 

ReplyQuote
Topic starter Posted : 02/05/2021 9:02 pm
Shane Clark
(@shane-clark)
Member Customer

@tomson Update

I funded a cash app card that uses visa and still get errors. Are we sure that the whole checkout process on this site isnt broken?

ReplyQuote
Topic starter Posted : 02/05/2021 9:16 pm
Shane Clark
(@shane-clark)
Member Customer

@tomson I have tried filling out the contact forum but keep getting these issues.

gvectors

Do I need to cut my losses and move on or can we fix what is going on?

ReplyQuote
Topic starter Posted : 04/05/2021 1:37 am
Tom
 Tom
(@tomson)
Support Team Admin

@shane-clark,

I think your email is in the black-list of spam checking services like Akismet and Clean Talk. We use both, and they don't allow you to send a message. We can change your email address, just contact us via support[at]gvectors.com email address and provide a new email address.

BTW, this issue doesn't have any relation to the payment. The payment is performed by 2checkout.com payment system, I don't see any screenshot with errors on the payment page. You should contact 2checkout.com payment support and ask them to check your payment. Here is the Live Chat and Phone support details: https://www.2co.com/#contactUs

ReplyQuote
Posted : 04/05/2021 11:43 am
Shane Clark
(@shane-clark)
Member Customer

@tomson

checkout

It has nothing to do to my cards, aside from the fact that 2checkout no longer accepts mastercard, as I have tried 3 different cards at this point.

This post was modified 2 months ago by Shane Clark
ReplyQuote
Topic starter Posted : 05/05/2021 3:07 am
Shane Clark
(@shane-clark)
Member Customer

@tomson Also from cleantalk.

cleantalk
ReplyQuote
Topic starter Posted : 05/05/2021 3:13 am
Shane Clark
(@shane-clark)
Member Customer

@tomson Also checking Netcraft, the defacto standard, for online security also turns uo no hint of my email address being tied to spam

netcraft
ReplyQuote
Topic starter Posted : 05/05/2021 3:23 am
Shane Clark
(@shane-clark)
Member Customer

The only other thing i can come up with is you are accepting USD and trying to convert it to another currency

ReplyQuote
Topic starter Posted : 05/05/2021 3:24 am
Shane Clark
(@shane-clark)
Member Customer

I literally just want to buy plugins, i did it once before, what gives?

ReplyQuote
Topic starter Posted : 05/05/2021 3:32 am
Tom
 Tom
(@tomson)
Support Team Admin
Posted by: @shane-clark

@tomson

checkout

It has nothing to do to my cards, aside from the fact that 2checkout no longer accepts mastercard, as I have tried 3 different cards at this point.

Ok, we've disabled the CleanTalk. Please try again. If you still see the "Failed to authorize" error on the checkout page, then you should try VISA or PayPal payment methods, don't use MasterCard. For further support please use the live chat or phone support of the 2checkout.com, the issue cannot be fixed from our side, this is the payment provider issue: https://www.2co.com/#contactUs

ReplyQuote
Posted : 06/05/2021 1:39 am
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