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Please note, that here we only support Paid Addons issues and questions.
gVectors Support staff works from 6am to 6pm (GMT+0)
All questions related to wpForo and wpDiscuz free plugins should be asked in the corresponding plugin support forum:
Im labeled as a spammer on this site?
I am trying to purchase a plugin for wpforo but 2 of my credit cards fail to authorize so I tried to fill out the contact us forum but when i hit the submit button, it says I am blocked because my username is a spammer.
What gives? I haven't posted a single thing on this site. I have only purchased one plugin and im attempting to purchase another but hit the above mentioned roadblocks.
How do i get in touch with someone to resolve my issues?
It's weird. Where exactly do you see that, in gvectors.com or in 2checkout.com payment page? If you see it on the 2checkout.com page, please contact them here (live chat, phone): https://www.2co.com/#contactUs
Please use VISA card or PayPal payment method, currently the 2Checkout.com payment system has some difficulties with the MasterCard.
@tomson So the issue is that 2checkout no loner accepts mastercard and the solution from them was to use paypal. This would be fine if I could use the guest checkout method but you require me to create an account with paypal, which is a no go for me.
I think your email is in the black-list of spam checking services like Akismet and Clean Talk. We use both, and they don't allow you to send a message. We can change your email address, just contact us via support[at]gvectors.com email address and provide a new email address.
BTW, this issue doesn't have any relation to the payment. The payment is performed by 2checkout.com payment system, I don't see any screenshot with errors on the payment page. You should contact 2checkout.com payment support and ask them to check your payment. Here is the Live Chat and Phone support details: https://www.2co.com/#contactUs
The only other thing i can come up with is you are accepting USD and trying to convert it to another currency
I literally just want to buy plugins, i did it once before, what gives?
It has nothing to do to my cards, aside from the fact that 2checkout no longer accepts mastercard, as I have tried 3 different cards at this point.
Ok, we've disabled the CleanTalk. Please try again. If you still see the "Failed to authorize" error on the checkout page, then you should try VISA or PayPal payment methods, don't use MasterCard. For further support please use the live chat or phone support of the 2checkout.com, the issue cannot be fixed from our side, this is the payment provider issue: https://www.2co.com/#contactUs