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I purchased your software and a bunch of add-ons, and now they're "expired"?  

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jdougher
(@jdougher)
Member Customer

I'm really outraged when a software company changes its purchase model to "subscription" and invalidates previous purchases that were not made when the "subscription" model was in place. So now my previous purchases are all invalid. 

This does not tempt me to give you guys yet more money. It tempts me to say sa·yo·na·ra, which is french for something that would probably be caught by a profanity filter.

Not good. Not happy.

Quote
Posted : 02/12/2019 1:25 am
Elvina
(@elvina)
Noble Member Moderator
Posted by: @jdougher

I'm really outraged when a software company changes its purchase model to "subscription" and invalidates previous purchases that were not made when the "subscription" model was in place. So now my previous purchases are all invalid. 

All our products subject to yearly license for future updates. However, you’ll still be able to use the version you have for an unlimited time. If your license is expired this doesn't mean that you'll not able to usee the addons, it just means that you'll not get the future updates.

Please read the license agreement here: https://gvectors.com/terms-and-conditions/#gaining-download-access

ReplyQuote
Posted : 02/12/2019 2:25 pm
jdougher
(@jdougher)
Member Customer
Posted by: @elvina
Posted by: @jdougher

I'm really outraged when a software company changes its purchase model to "subscription" and invalidates previous purchases that were not made when the "subscription" model was in place. So now my previous purchases are all invalid. 

All our products subject to yearly license for future updates. However, you’ll still be able to use the version you have for an unlimited time. If your license is expired this doesn't mean that you'll not able to usee the addons, it just means that you'll not get the future updates.

Please read the license agreement here: https://gvectors.com/terms-and-conditions/#gaining-download-access

That certainly does not seem to be the case. When I try to activate the plug-in that I purchased, I get this message:

The license key of this product is expired. Please buy the same product at gVectors Team to get new license key.

 

How can a license key expire? 🙁

"Buy the same product" that I already bought? Grrrr. Why don't I just give you my checking account information, and you can extract money from it every month.

I'm so tired of software companies trying to get me on a subscription plan. I'm going to boycott all of these greedy companies. 

This post was modified 6 months ago 2 times by jdougher
ReplyQuote
Posted : 02/12/2019 5:49 pm
Elvina
(@elvina)
Noble Member Moderator

Hi @jdougher,

Currently, each add-on you've bought is working as expected on your forum. For example, you can attach files, see attached file and etc in the forum front-end by using wpForo Advanced Attachments add-on. And you can unlimited time using the add-ons you've bought. The activation is necessary to get future updates.

Posted by: @jdougher

The license key of this product is expired. Please buy the same product at gVectors Team to get new license key.

As I already mentioned,  all our products subject to yearly license for future updates.  If you got the message "license key is expired" that means you use the products more than one year.  However, you’ll still be able to use the version you have for an unlimited time. Only if not you need to update the add-ons to the latest version, to get the add-ons update you need to buy it.

 

ReplyQuote
Posted : 03/12/2019 12:00 pm
jdougher
(@jdougher)
Member Customer
Posted by: @elvina

Hi @jdougher,

Currently, each add-on you've bought is working as expected on your forum. For example, you can attach files, see attached file and etc in the forum front-end by using wpForo Advanced Attachments add-on. And you can unlimited time using the add-ons you've bought. The activation is necessary to get future updates.

Posted by: @jdougher

The license key of this product is expired. Please buy the same product at gVectors Team to get new license key.

As I already mentioned,  all our products subject to yearly license for future updates.  If you got the message "license key is expired" that means you use the products more than one year.  However, you’ll still be able to use the version you have for an unlimited time. Only if not you need to update the add-ons to the latest version, to get the add-ons update you need to buy it.

 

This message is misleading then:

The license key of this product is expired. Please buy the same product at gVectors Team to get new license key.

When you are asked to active something and, after activating, some message tells you it's expired, that leads one to believe that the activation failed.

ReplyQuote
Posted : 03/12/2019 4:22 pm
Bastbra
(@bastbra)
Member Customer

gVectors didn't change their purchase model. Or have I missed something?

ReplyQuote
Posted : 03/12/2019 5:26 pm
Tom
 Tom
(@tomson)
Support Team Admin

@jdougher

All is already explained very clear. The license is only for 365 days and it's only designed to allow you get addon updates. But it doesn't limit usage of the last version you got during the 365 days. So you can continue to use your last version for lifetime but you'll not be able to get new versions updates. Once the license is expired it asks you for renewal, but it doesn't limit any function, you are able to use it without any function limitation until it becomes incompatible with new versions of WordPress or with the core plugin.

Hope now you see how the license expires and how you can use the addon version you have for lifetime.

 

And again...

On all product pages there is an information "Products subject to yearly license for future updates". It means the license allows you to get addon updates.

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Also, there is a License Agreement, it opens you more info.

License allows you to get addon updates for 365 days. It expires after 365 days. So you'e not able to get new versions (addon updates) in 365 days. BUT, the addon versions you got during these 365 days are yours, so you can continue to use those for lifetime. The expired license doesn't limit any function in those addons, all functions and features are still available even if the addon is not activated.

You'll need to renew your license to get new versions update if the addon versions you have becomes incompatible with new versions of WordPress or with new versions of the core wpForo / wpDiscuz plugin.

ReplyQuote
Posted : 04/12/2019 1:35 am
Tom
 Tom
(@tomson)
Support Team Admin

And please note, that we've never changed our license model. This model was since the start, 25th December 2015. Here is the License Agreement: https://gvectors.com/terms-and-conditions/#licenses

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ReplyQuote
Posted : 04/12/2019 12:11 pm
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