Notifications
Clear all

Limited Support

Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.

 

[Solved] Attachment icon not showing in Avada Theme

8 Posts
2 Users
1 Reactions
1,658 Views
Posts: 4
Customer
Topic starter
(@adam-furniss)
Member
Joined: 3 years ago

Hello,

I am using the Avada theme, which has a feature called layouts. 

Front end moderation also appears to not be working either. Everything else works.

 

example post:

 

https://gravestonestories.co.uk/story/rashit-mehmet/

 

Screenshot 2022 07 19 at 13.23.24
Screenshot 2022 07 19 at 13.22.41
Screenshot 2022 07 19 at 13.22.46
Screenshot 2022 07 19 at 13.22.50

 

 

7 Replies
Astghik
Posts: 6444
Admin
(@astgh)
Illustrious Member
Joined: 8 years ago

Hi Adam Furniss,

Please let us know if you're using any cache plugins? Have you deleted the caches before checking? 

1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6444

@adam-furniss,

Also, let us know if the icon isn't visible to the admins. 

Posts: 4
Customer
Topic starter
(@adam-furniss)
Member
Joined: 3 years ago

Hi,

all cache is cleared and it’s not visible from admin either. 

I am using Avada layout feature - could that be causing a problem? 

1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6444

@adam-furniss,

Could you please send the admin login details to info[at]gvectors.com email address? I'll ask the developers to check the issue for you. 

Posts: 4
Customer
Topic starter
(@adam-furniss)
Member
Joined: 3 years ago

Sent, thank you

1 Reply
Astghik
Admin
(@astgh)
Joined: 8 years ago

Illustrious Member
Posts: 6444

@adam-furniss,

Everything is working fine. Please watch this video:  https://www.screencast.com/t/Dw0bp9ZoT1

You just need to enable the "Story" post type in the "Allow Media Uploading for Post Types" section. 

The Front-end moderation also works fine. 

Posts: 4
Customer
Topic starter
(@adam-furniss)
Member
Joined: 3 years ago

Ah ok, thank you for such quick support!

Share:
Scroll to top