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How-To and Troubleshooting
Last Post by cll321 10 years ago
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 cll321
(@cll321)
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Joined: 10 years ago
Posts: 8
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16/08/2016 1:59 am   [#592]

Hi,

I'm having a weird comment issue.  Testing my site last night, I noticed a comment from me (the admin) the text of which was just the number "5".  It didn't show up in the dashboard, just on the site, so I couldn't delete it.  I ended up editing it to something that wouldn't be weird (was launching this morning), but--today--I noticed the same comment (only the text "5") from a newly registered user that also doesn't show up in my control panel.  The post the comments are on also shows that it currently has zero comments, even though there are two there.  Any ideas what's causing the glitch and how I fix it?



   
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 cll321
(@cll321)
Active Member
Joined: 10 years ago
Posts: 8
Topic starter
Translate ▼
English
Spanish
French
German
Italian
Portuguese
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Dutch
Polish
Turkish
Vietnamese
Thai
Swedish
Danish
Finnish
Norwegian
Czech
Hungarian
Romanian
Greek
Hebrew
Indonesian
Malay
Ukrainian
Bulgarian
Croatian
Slovak
Slovenian
Serbian
Lithuanian
Latvian
Estonian
16/08/2016 9:32 pm  

So I've discovered that the numbers were coming from post ratings (native to my theme--Extra by Elegant Themes).  Anytime a post is rated, a comment appears by the user showing the rating.  But it doesn't pop us with the user name, like a normal comment.  It pops up with the user's full name (if populated).  And it doesn't appear in the dashboard as a normal comment, so I can't delete them.  I'm corresponding with the theme provider on the issue, but any ideas from the gVector side on why this is happening, how to fix?



   
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