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How-To and Troubleshooting
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Topic starter
15/06/2018 3:49 am
My commenters are telling me there is no way to reply to a specific comment and have it show up underneath or related to that previous comment. Every comment is merely listed in chronological order. This makes it harder for readers to follow the thread. Is there any setting for the plugin that permits this?
15/06/2018 9:43 am
Hi richards1052,
Make sure the "Enable threaded (nested) comments [X] levels deep" is enabled.
More info you can find here:
Topic starter
15/06/2018 11:16 am
That's my default setting. I've always had nested comments in my WP settings. That all changed when I installed the plugin which somehow superceded that setting.
Topic starter
15/06/2018 11:28 am
If you look at this post & comment thread you can see that the comments are not nested even though commenters are commenting on each other's comments:
15/06/2018 2:05 pm
richards1052,
I see Jetpack comments on your website. This is the problem. Please deactivate Jetpack comments, delete cache and all will work fine.
Topic starter
15/06/2018 10:57 pm
Thanks!!
Topic starter
16/06/2018 11:39 am
Is this how the Jetpack Discussion settings should look when I turn Comments off?
Topic starter
16/06/2018 12:08 pm
I have deleted the cache after changing the Jetpack Comment settings. But the comments are still not threaded.
16/06/2018 1:02 pm
Hi richards1052,
The HTML structure is not wpDiscuz HTML structure.
Please switch to the default theme and check again. This may be the theme issue.
Also, deactivate all plugins one by one and check after each deactivation.
Topic starter
17/06/2018 12:18 pm
I just disabled a comment plugin called FV comment. Can you check whether that's made a difference?
Now I've noticed I can see a "view replies" option. But is there a way to see replies as a thread by default rather than having to click the icon to see them?
17/06/2018 12:58 pm
I see that now everything works fine. Please don't use other comment plugins.
Now I've noticed I can see a "view replies" option. But is there a way to see replies as a thread by default rather than having to click the icon to see them?
Please disable the "Display only parent comments and view replies ∨ button" option.
More info here:
https://wpdiscuz.com/docs/wpdiscuz-documentation/settings/comment-list-settings/#view-replies
Topic starter
18/06/2018 3:31 am
Great! Things are now looking good. Appreciate your help!