Notifications

Missing thumbs  

  RSS

Trevor
(@mdstudio-wfq)
Member Customer
Joined: 4 years ago
Posts: 8
23/04/2016 9:39 pm  

Since installing the latest version, I can no longer see the "thumbs up" or "thumbs down" images for voting on a comment. I can only see little empty boxes. I can click on them and the vote number goes up or down so the function is working. I just can't see the thumbs.

I've tried turning voting on and off and other settings but the problem continues. Any suggestions?


Quote
Tom
 Tom
(@tomson)
Support Team Admin
Joined: 5 years ago
Posts: 3088
23/04/2016 11:17 pm  

Hi Trevor,

That's probably cache issue, please delete cache. Also go to Dashboard > wpDiscuz Settings > Styling Tab and make sure the "Disable font awesome css loading" option is unchecked/disabled. If it doesn't help please click on [reset options] button below all options.

 


ReplyQuote
Trevor
(@mdstudio-wfq)
Member Customer
Joined: 4 years ago
Posts: 8
24/04/2016 12:53 am  

Thanks for the feedback. I have followed your suggestions and repeated them a couple times just in case. The thumbs still aren't showing up. Now, I don't see those empty little boxes either so there's no way to vote up or down any longer. I can still see the total number of up/down votes for each comment.

"Hide Voting buttons" is unchecked in the Show/Hide tab.  Any other thoughts?


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined: 5 years ago
Posts: 3088
24/04/2016 12:59 am  

Please leave some URL to allow us inspect page issues.


ReplyQuote
Trevor
(@mdstudio-wfq)
Member Customer
Joined: 4 years ago
Posts: 8

ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined: 5 years ago
Posts: 3088
24/04/2016 8:12 am  

Ok, for some reason your theme blocks head loading of font-awesome icons. please edit header.php of your theme and put this code after <?php wp_head() ?> function:

<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css">

ReplyQuote
Nateno
(@nateno)
New Member
Joined: 4 years ago
Posts: 4
04/06/2016 3:44 pm  

Hi Tom,
I had the same issue and followed your steps and now the thumbs have appeared indeed! Another problem now is that when I hoover over the thumbs or click on them, I'm send to the top of the page. Very strange!
Do you know how I could solve this? You can see the behaviour here:
http://www.soundgenes.com/downloads/word/.


ReplyQuote
Tom
 Tom
(@tomson)
Support Team Admin
Joined: 5 years ago
Posts: 3088
04/06/2016 10:49 pm  

This problem comes from active theme, this is not icon or wpDiscuz issue. Please compress/zip current active theme folder and send it to support[at]gvectors.com email address. We need to check it.


ReplyQuote
Nateno
(@nateno)
New Member
Joined: 4 years ago
Posts: 4
05/06/2016 12:59 am  

I have send the files!


ReplyQuote
Share: