[Closed] Editing comments  

  RSS

bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
03/03/2019 7:12 pm  

About three days ago readers of my blog stopped being able to edit their comments once they posted them. I have the default set for 15 minutes. And I made no changes to my settings.


Topic Tags
Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2922
04/03/2019 1:29 am  

Hi bullishengulfing,

Where can we test it? Please leave some URL.


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
04/03/2019 1:33 am  

Thanks for your prompt reply.

Here's the url:

www.hungarianspectrum.org

 


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
04/03/2019 1:45 am  

To the support team: I should add that some readers of hungarianspectrum.org report being able to edit their comments, though others claim they can't. And the distinction isn't between subscriber and guest.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
04/03/2019 12:21 pm  

@bullishengulfing,

Please check the functions.php file of your active theme, and if you find the following code remove it and test again.

remove_action( 'set_comment_cookies', 'wp_set_comment_cookies' );

Also, could you please deactivate the WP Super Cache plugin and check again? 


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
04/03/2019 4:47 pm  

Unfortunately, the comment cookies line was not in the functions.php file of the blog's active theme, Suits. Deactivating the WP Super Cache plugin also made no difference.

To further zero in on the problem, I should note that when I log in as administrator I can edit my comments. When I log in as an ordinary user, I can't; there is simply no "edit" box. In both cases, I am using Chrome as my browser. Some users report that they can edit their own comments, but most complain that they can't.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
04/03/2019 5:38 pm  

@bullishengulfing,

We couldn't find such an issue on our test websites. This is something specific on your website.  We'll need admin accesses to find and fix the issue. Could you please send login details to info[at]gvectors.com email address to allow us to debug it. 


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
11/03/2019 11:08 pm  

It has now been a week since I sent login details to your email address. Since I have heard nothing from you, I'm wondering whether you got my email (actually, two emails) and whether you were able to access the site to try to debug it. The problem persists. Most users still can't edit their comments, although, with administrative access, one can. That is, the "edit" box simply doesn't appear for most users. Please confirm whether you have received my emails and whether you are working on the problem. Thanks.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
12/03/2019 12:16 pm  

Hi @bullishengulfing,

I've just checked and found your mail in the Spam folder. I've already sent the login details to our developers. They are going to check it.  Please inform us whatever you sent us an email. The mail can go to spam folder. 


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
12/03/2019 3:05 pm  

@bullishengulfing,

 Please install and activate the Duplicator — WordPress Migration Plugin, backup your WordPress site and send it to info[at]gvectors.com email address to allow us to check it. We cannot check it on your live website.  


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
12/03/2019 9:10 pm  

I have emailed you (both info and support) links to Dropbox files that I hope can enable you to debug my site.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
13/03/2019 4:19 pm  

Thank you @bullishengulfing,

I've already asked our developers to check the issue. I'll let you know asap 


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
13/03/2019 5:51 pm  

@bullishengulfing,

Please delete the wpDiscuz plugin via FTP, install and activate it again and let us know. 


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
13/03/2019 7:12 pm  

I did as you requested (outlined in more detail in my email to you), and no dice. Nothing has changed. There is still no "edit" box.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
14/03/2019 4:39 pm  

Hi @bullishengulfing,

The issue is fixed on your website. Please check it. We've modified some wpDiscuz files. This changes will be included in the wpDiscuz plugin as well in the next version release. 


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
14/03/2019 5:07 pm  

The editing function of the plugin works only for certain providers. For instance, if I post a comment using a gmail or aol address, the edit button shows. If, on the other hand, I use comcast or me.com as a provider, it doesn't. I hope this points you in the right direction for a complete fix. Thanks very much for your work thus far.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
14/03/2019 6:17 pm  

yes @bullishengulfing,

we see the problem we'll fix it asap. We don't need the login details yet, but probably we'll need it one more time after as soon as we finish improving the function.


Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 2452
16/03/2019 12:21 pm  

Hi @bullishengulfing,

The issue is fixed on your website. Please check it. 


bullishengulfing
(@bullishengulfing)
Active Member
Joined: 3 months ago
Posts: 10
17/03/2019 5:52 pm  

Looks good. Thanks very much for your work.


Astghik liked
Share: