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Topic starter
21/04/2020 4:47 pm
Hi there,
I'm using your plugin since one or two weeks and it's pretty awesome! There's just one thing that disturbs me and I cannot find a cause for this: some comments from my users didn’t come through completely (see screen shots below). It happens so often that it cannot be a mistake by my users. I also asked them and they told me that they were sure that it was complete by pushing "send".
Could you help me with that? I sent the login details via email (info@gvectors.com).
Another question: Is it possible that all my users are automatically subscribed to a post when they write a comment?
Thanks in advance.
All the best,
Sascha
21/04/2020 6:10 pm
Hi @julia-termeer,
Could you help me with that? I sent the login details via email (info@gvectors.com).
Please change the role of the user to admin and let us know. The developers will check the issue.
Is it possible that all my users are automatically subscribed to a post when they write a comment?
I'm really sorry, but wpDiscuz doesn't have auto subscription feature. This kind of options don't comply GDPR and they are not manageable.
The users should subscribe themself. More info here: https://wpdiscuz.com/docs/wpdiscuz-documentation/settings/email-subscription/
You can enable the "Notify of new replies to this comment" checked by default option from the Dashboard > Comments > Settings > Subscription admin page. However, this is also not recommended.
Topic starter
21/04/2020 6:19 pm
@astghik thanks for your prompt reply. I changed the role for your account.
21/04/2020 7:09 pm
Hi @julia-termeer,
We've checked many times and don't see such issues. Each time we've made a comment it displays completely. Besides in the Dashboard comment section you can see the comments are displays in the same way.
Please ask the users to provide a lit bit more info about the issue (in which device were made the comments, what browser do they use, etc.).
Sascha Bölsche reacted
Topic starter
21/04/2020 7:10 pm
@astghik Alright! Thanks for checking so quickly. I'll come back to you with more info
Topic starter
24/04/2020 7:17 pm
Hi there,
here are the details you're looking for:
25/04/2020 2:19 pm
We've jsut checked on those devices as well. The test comments are still in the trash folder. As you can see there is no such issue as well.
Topic starter
04/05/2020 12:41 pm
@astghik That's odd. But thanks for trying to find the cause of the issue! I still can't imagine that those users just clicked send with half sentences.
Do you know any conflicts with WP Rocket?
04/05/2020 3:57 pm
try to exclude wpDiscuz plugin from the WP Rocket plugin settings. I'm not familiar with the plugin settings however I've found the following article it can be helpful for you: https://docs.wp-rocket.me/article/915-find-the-right-js-files-to-exclude-from-minification