[Sticky] wpDiscuz subscription and email notification don't work  

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Scott
Active MemberCustomer
Joined:4 months  ago
Posts: 9
22/03/2017 8:51 pm  

So all replies to comments need to be done on the frontend? This is not user-friendly for the admin who gets 20+ comments a day. Hopefully, this is added soon. I also did not see this explained anywhere that you had to do it in the frontend. Maybe I missed it.


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Tom
 Tom
Support TeamAdmin
Joined:2 years  ago
Posts: 1548
22/03/2017 8:55 pm  
Posted by: Scott

So all replies to comments need to be done on the frontend? This is not user-friendly for the admin who gets 20+ comments a day. Hopefully, this is added soon. I also did not see this explained anywhere that you had to do it in the frontend. Maybe I missed it.

This may be done by Wordpress, please navigate to Dashboard > Settings > Discussions admin page and make sure the Notify by Email options are turned on.

wpDiscuz Documentation


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siahtirim
New Member
Joined:2 months  ago
Posts: 1
12/04/2017 12:20 am  

Hi

unfortunately I have this problem too

I've found that when I, admin, reply a guest's comment in the dashboard, the notification email won't send. But, when I reply him in the comment area on the post, the notification email will send.

so what is the solution for that?

we shall wait for next update?

or it would be like this forever 

 


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Dano
 Dano
New Member
Joined:2 weeks  ago
Posts: 1
19/05/2017 9:06 am  

I am having the same problems - have gone through the steps but my server is sending emails fine and the table is all OK.

Is this simply a bug with the plugin?

Can you recommend another plugin to help ensure email notifications as these are important - we have a membership site and since this stopped working it's causing a lot of grief.

Are there any settings we could possibly have wrong - we looked through them but didn't see anything that woudl suggest that notifications shouldn't be emailed.

Thanks for your help.


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Tom
 Tom
Support TeamAdmin
Joined:2 years  ago
Posts: 1548
19/05/2017 8:27 pm  

This plugin is used, approved and tested on dozens of thousands website. wpDiscuz doesn't have any bug related to email sender functions. As it's already described in this topic it may depend on lots of other things. Excerpt of all mentioned points you can disable all other plugins and test it, this may be a simple plugin conflict.

I'm sorry but site specific email issues have no chance to be debugged and helped by our support theme. We've mentioned all possible cases, website admins should find the solution themselves.

wpDiscuz Documentation


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