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Topic starter
20/04/2018 7:23 am
Hello, I've been desperately trying to speed up wpDisquz, but it's running as fast as a turtle.
My site loading speed is ok (score of 85), but whenever I try to comment or like a comment, it just takes...FOREVER.
Can you take a look for me? I really don't understand what's going on.. Thanks.
20/04/2018 4:15 pm
Hi Peter szkodlarski,
As far as I see you've done some customization (made changes in wpDiscuz files), therefore we cannot guess what's gone wrong.
Topic starter
21/04/2018 6:11 pm
Hi there,
You are right, we made two small changes in the "class.WpdiscuzWalker" file under templates. One was for post date/time, the other was for display the date/time next to the author name.
Change 1:
} else {
$authorName = $comment->comment_author ? $comment->comment_author : $this->optionsSerialized->phrases['wc_anonymous'];
$authorAvatarField = $comment->comment_author_email;
$gravatarUserId = 0;
$gravatarUserEmail = $comment->comment_author_email;
$profileUrl = '';
$authorClass = 'wc-blog-guest';
$author_title = $this->optionsSerialized->phrases['wc_blog_role_guest'];
}
//change
$postedDate = ''; //katie
$dateFormat = $this->optionsSerialized->wordpressDateFormat;
$timeFormat = $this->optionsSerialized->wordpressTimeFormat;
$postedDate = get_comment_date($dateFormat . " @ " . $timeFormat, $comment->comment_ID);
//change
$replyText = $this->optionsSerialized->phrases['wc_reply_text'];
$shareText = $this->optionsSerialized->phrases['wc_share_text'];
if (isset($rootComment) && $rootComment->comment_approved != 1) {
$commentWrapperClass[] = 'wc-comment';
} else {
$commentWrapperClass[] = ($comment->comment_parent && $this->optionsSerialized->wordpressThreadComments) ? 'wc-comment wc-reply' : 'wc-comment';
}
Change 2:
$commentLink = get_comment_link($comment);
$output .= '<div id="comment-' . $comment->comment_ID . '" class="wc-comment-right ' . $commentContentClass . '" ' . $hideAvatarStyle . '>';
$output .= '<div class="wc-comment-header">';
$uNameClasses = apply_filters('wpdiscuz_username_classes', '');
$afterCommentAuthorName = apply_filters('wpdiscuz_after_comment_author', '', $comment, $user);
$output .= '<div class="wc-comment-author ' . $uNameClasses . '">' . $authorName . $afterCommentAuthorName . '<span class="wc-comment-date"><span class="slice">|</span>' . $postedDate . '</span></div>'; //change
$output .= '<div class="wc-comment-link">';
if ($isSticky) {
$output .= '<i class="fas fa-thumbtack wpd-sticky" aria-hidden="true" title="' . $this->optionsSerialized->phrases['wc_sticky_comment_icon_title'] . '"></i>';
}
I don't think these changes should affect the loading speed..... Any guesses?
Thanks,
22/04/2018 7:55 pm
Hi Peter szkodlarski,
Could you please provide us list of your plugins, also provide information about which of them is paid.
e.g.
- wpDiscuz - free,
- wpDiscuz Media Uploader - paid, etc.
Topic starter
23/04/2018 6:03 am
Hello, the circled ones are paid, others are free. Please see attached.
26/04/2018 10:21 am
Hi Peter szkodlarski,
Please deactivate all security plugins and test again, also please test without Jetpack plugin activation.
Install and activate Query Monitor plugin, it will help you to show easily query vars for the current request.
Topic starter
12/05/2018 7:33 am
hi, we finally got a chance to try what you suggested, even tried deactive everything and reactive one by one.
i pin pointed down to the wpdiscuz plugin.. it's still what's costing us speed. anything else we can do?
12/05/2018 10:01 pm
Hi Peter szkodlarski,
This information is not enough to allow us to debug and help you. We need dashboard admin access. If you don't want us to check the problem directly on your live website, you can clone your Website or install a fresh WordPress in some subDomain or in some subDirectory and send admin login details to support[at]gvectors.com email address..
Topic starter
13/05/2018 12:31 am
Sent, thanks
13/05/2018 8:38 pm
Please clone your Website in some subDirectory (send admin login details to support[at]gvectors.com email address) as we need to do some actions and wouldn't like to do it on your live website.
Also, you can compress/zip current active theme and plugins, send to support[at]gvectors.com email address.
Topic starter
14/05/2018 2:03 am
hi, emailed. i sent you two emails, please disregard the first one, as it was not for a dev site. the second one contains dev site login info. thank you!
15/05/2018 6:00 pm
Preliminary testing shows the problem with your hosting. To make sure, please compress/zip current active theme and all plugins, send to support[at]gvectors.com email address. We'll check it on our hosting.
Topic starter
16/05/2018 4:27 am
hi, sent,
we use inmotionhosting, we have a few site built with them, no problems so far.... hopefully it's something else.
thanks.
Topic starter
20/05/2018 5:16 am
hello, any updates?
21/05/2018 6:23 pm
Hi Peter szkodlarski,
We need some time to understand what's gone wrong, please wait. As you can test here, wpDiscuz has no such a problem. Our team works hard to find the problem.
Topic starter
23/05/2018 3:53 am
do you know how long it will take? just so we can relay back to client. thanks.
Topic starter
25/05/2018 7:58 pm
mmm. if you guys don't have a solution either, can we get our money back for the disscuz media uploader? we love the plugin, but it's just way too slow 🙁 thanks.
06/06/2018 9:50 pm
I'm sorry but we couldn't fix the website specific issue. We've refund the addon payment today. You should already be notified by email. The funds will be back to your bank account very soon.