Emoticons are not displayed  

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Alex Condori
(@omega000)
Member Customer
Joined: 2 years ago
Posts: 4
19/07/2017 7:58 am  

Hi, I just posted something similar in the "Comment Author Info" section, the emoticons are not displayed, if it works by saying ": smile:", but does not show possible emoticons. Can you help me. Excuse me for my English. I leave pictures: page: https://gamesfull.org/entrada-de-prueba-2/

Imagen2
131313

Thanks!


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2895
19/07/2017 8:22 am  

Hi  Alex,

Your website theme or some plugin has a hard CSS code which conflicts with other plugin pop-ups and tooltips. We're going to check and try to find the problem maker.

It would be very easy and fast if you could deactivate all other plugins, delete cache and test it. This is the easiest way to debug it.


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Alex Condori
(@omega000)
Member Customer
Joined: 2 years ago
Posts: 4
20/07/2017 5:15 am  

Hi, I did what he said, disable all the plugins and delete the cache (from my PC and cloudflare) but it still does not work. I have only 10 plugin, I show them:

22222

Can any of these cause problems?

Thank you very much

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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2895
20/07/2017 6:15 pm  

Ok, we checked all and fond that your theme doesn't have wp_footer function with hook. Most of WordPress plugins use this hook to load front-end JS functions. This is out of WordPress theme codex and you should fix it asap. If you can't do this please send admin login details to support[at]gvectors.com email address, we'll check and add it. This also affects wpDiscuz Comment Author Info addon.


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Alex Condori
(@omega000)
Member Customer
Joined: 2 years ago
Posts: 4
20/07/2017 9:55 pm  

I have sent my information. Thank you very much


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Tom
 Tom
(@tomson)
Support Team Admin
Joined: 4 years ago
Posts: 2895
22/07/2017 3:05 am  

We've added the wp_foot hook in you theme. All is fixed and works fine. Please remember when time comes to update your theme ask the theme developers to add this hook in update. Don't update this theme without this bug fix.


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tohaitrieu
(@tohaitrieu)
Member Customer
Joined: 6 months ago
Posts: 5
10/07/2018 1:51 pm  

Dear Support.

My Problem is same.

How can i fix this problem?


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
10/07/2018 2:15 pm  

Hi tohaitrieu,

Could you please switch to default theme and check again? 


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tohaitrieu
(@tohaitrieu)
Member Customer
Joined: 6 months ago
Posts: 5
10/07/2018 2:30 pm  

Dear Support

I use Newspaper theme at: https://www.tohaitrieu.net

If switch to default, I will lose all my settings.

Have any other way to fix this?


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
10/07/2018 3:29 pm  

@tohaitrieu,

Please navigate to Dashboard > Appearance > Editor > admin page in the footer.php file you need to check is the wp_foot hook exists or not, as shown in the screenshot.  

footer

 


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tohaitrieu
(@tohaitrieu)
Member Customer
Joined: 6 months ago
Posts: 5
10/07/2018 3:32 pm  

Dear Support

My footer.php file with wp_footer()

Screen Shot 2018 07 10 at 18.31.04


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
10/07/2018 3:37 pm  

Thank you tohaitrieu,

Please compress/zip current active theme and send to support[at]gvectors.com email address. We'll check it and provide with some solution. 

Also, let us know the list of plugins, that you use. 


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
10/07/2018 5:45 pm  

Dear @tohaitrieu,

For further support please activate wpDiscuz Emoticons and let us know. 


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tohaitrieu
(@tohaitrieu)
Member Customer
Joined: 6 months ago
Posts: 5
10/07/2018 5:48 pm  

Dear @Astghik,

My problem is "Does not display author information" in this topic:  https://gvectors.com/forum/wpdiscuz-comment-author-info/does-not-display-author-information/

and have a link to this article.


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Astghik
(@astghik)
Support Team Admin
Joined: 1 year ago
Posts: 1542
10/07/2018 6:17 pm  

Sorry for the misunderstood.

We're preparing new wpDiscuz version and we'll update all wpDiscuz addon.  Please wait for the next update, it'll come soon. 

The update should solve this issue. 


tohaitrieu liked
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tohaitrieu
(@tohaitrieu)
Member Customer
Joined: 6 months ago
Posts: 5
10/07/2018 6:49 pm  
Posted by: Astghik

Sorry for the misunderstood.

We're preparing new wpDiscuz version and we'll update all wpDiscuz addon.  Please wait for the next update, it'll come soon. 

The update should solve this issue. 

Thank you!


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