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User Mentioning Addon Not Displaying ANY User Names

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Posts: 4
Customer
Topic starter
(@thedrawingboard)
Member
Joined: 6 years ago

I just purchased and installed the User Mentioning Addon. 

When typing the @ symbol while typing a post, no names show up to choose from.

Also, if I click the @ symbol on the toolbar, again no names show up to choose from. 

 

Our Members are not listed publically in the Members list - we need to keep our Members private. Therefore, I have turned OFF the "Display On Members List" in the Usergroup Settings for "Registered" users. I am GUESSING this is the reason none of our Members are showing up in the User Mentioning Addon, because when I turn this option back ON, some of the members show up with the User Mentioning Addon (but only members who have already contributed to that topic thread). If this "Display On Members List" is the cause of the User Mentioning Addon to not work, then the addon is useless for anyone wishing to keep their Member list not visible to the public. 

Is there some other issue that would be causing the User Mentioning Addon to NOT display any registered users?

2 Replies
Posts: 4
Customer
Topic starter
(@thedrawingboard)
Member
Joined: 6 years ago

Okay - I figured out how to keep the Member list private and yet still keep the user names in the User Mentioning Addon list. That part is SOLVED.

However...

It still appears that only the members that are part of the topic thread will appear in the User Mentioning Addon list within that thread. 

We often need to bring another member into a thread, so mentioning them in that thread alerts them to it. But without having ALL members show up in the User Mentioning Addon, this is more difficult to do.

How can the User Mentioning Addon list ALL Forum members? Not just the few that exist in a given thread?

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1 Reply
Astghik
Admin
(@astgh)
Joined: 7 years ago

Illustrious Member
Posts: 6090

@thedrawingboard

You should type some symbols after the @ for the forum member suggestion list to appear.

Additionally, please check the 'Maximum Number of Suggested Following Users' option. You can either increase the value or set it to 0 to remove the limit.

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