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File Not Found

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Posts: 26
 Mark
Customer
Topic starter
(@mark-sr)
Member
Joined: 5 years ago

Dear Support,

 

I am using a webmin control panel and of course wordpress the latest.

Before all my members during the registration are able to upload images, (i.e profile picture, group pictures) but these days when they uploaded their images it seems everything goes smoothly after the registration but when I check the uploaded images it says file not found. The File system on my hosting, the upload directory is at 755 permission.

 

Why all attachment are file not found?

 

Please help

 

Kind regards

8 Replies
Posts: 26
 Mark
Customer
Topic starter
(@mark-sr)
Member
Joined: 5 years ago

Composing New Post or New Page and attaching any media is working just fine but using your plugin it seems unable to upload it to the server

 

Please help, and thanks in advance

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Hi @mark-sr,

Please leave a direct URL to the page where we can see such files or at least we can see the forum.

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3 Replies
 Mark
Customer
(@mark-sr)
Joined: 5 years ago

Member
Posts: 26

@tomson I would like to send it to you in private, email or private message possible?

 

Thanks

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 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214

@mark-sr,

Yes just PM me using the envelope icon under my avatar or the [Send Message] button on my profile page.

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 Mark
Customer
(@mark-sr)
Joined: 5 years ago

Member
Posts: 26

@tomson pm sent

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Posts: 4214
 Tom
Admin
(@tomson)
Famed Member
Joined: 10 years ago

Ok, thank you @mark-sr.

I've just registered and uploaded many images with the registration form. Files should be uploaded, but yes, they are not accessible. So, please use some FTP client, for example FileZilla, and check the following directories and files. Make sure they exist in the file system:

  • directory: /wp-content/uploads/wpforo/users/fields/369/782809f/
  • file: 467.jpg
  • directory: /wp-content/uploads/wpforo/users/fields/369/3cf8071/
  • file: maldive-islands-background_121001372_121.jpg

 

Please take a screenshot of those files and directories, so I could see the owners and permissions of each folder of files mentioned above.

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Posts: 26
 Mark
Customer
Topic starter
(@mark-sr)
Member
Joined: 5 years ago
  • directory: /wp-content/uploads/wpforo/users/fields/369/782809f/
  • file: 467.jpg
  • directory: /wp-content/uploads/wpforo/users/fields/369/3cf8071/
  • file: maldive-islands-background_121001372_121.jpg

All these directory and files are not in the server

 

directory=uploads  owner=silentworker permission=755

directory=wpforo owner=root  permission=755

directory=users owner=root  permission=755

directory=fields owner=root  permission=755

 

I have 2 users on this website

 1. root having root access

 2. silentworker having root access

 

I noticed that [uploads] directory the owner is silentworker and [2021] directory is also owned by silentworker likewise the [03] and [04] subdirectory where I uploaded my image yesterday using the normal media upload that is working fine. What I did, I change the ownership

 

directory=wpforo owner=silentworker permission=755

directory=users owner=silentworker permission=755

directory=fields owner=silentworker permission=755

 

and register and uploaded the images, after checking all images are uploaded. This may caused by the ownership issue and it means previous member who registered are unable to upload the file again!

Why is it root having root access is unable to give write permission even the permission is set to 755?

 

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1 Reply
 Tom
Admin
(@tomson)
Joined: 10 years ago

Famed Member
Posts: 4214

@mark-sr,

Ok, thank you for the information. We can help you if you provide Dashboard admin and Server FTP access. If you can provide these accesses, please send them to support[at]gvectors.com email address. We'll check and fix it within next 24-48 hours.

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