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To Whom It May Concern,
I have a user who is in a usergroup called "Peak Insiders". Under the usergroup settings, all settings are enabled EXCEPT:
However, the user is getting the following error message when trying to access private messages:
You are not allowed to write a message yet.
I have two questions:
Thanks for your help.
-- Aaron
Update - I was able to customize the message by rebuilding the phrases and clearing the cache, but I still require help figuring out why this user can't send PM's. Thanks!
Hi @aaron-mckeon,
Please go to Dashboard > Forums > Settings > Addons Tab > Private Messages, and check Min number of forum posts user must have option.
This option is for preventing spam users to send PM's, however if you set it to 0 all user who have Front - Can write PM option enabled for their usergroup, can send PM's
@kylew Hi Kyle - This seems to have fixed the issue with not being allowed to send a PM, but now I'm having another issue where it just spins and spins and the user can't actually write. See screenshot. Any ideas? Thanks again.
It should be a JS error, in your website check browser Console Log there you should see a JS error.
Also provide us your Forum URL, we will check as well.