Many users unable to attach images  

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Wendell
(@harnessmedia)
Active Member Customer
Joined:4 months  ago
Posts: 6
04/12/2017 9:25 pm  

Many users in my forum at  https://rplstoday.com  are currently complaining about attachments not attaching. They are able to upload an image, but when they click "Insert into post", there is a "working" message in the top right corner that never goes away and the attachment is never inserted into the post. Even after waiting several minutes. I've attached a screenshot from a user right after he clicked the "Insert into post" button, plus a screen shot from a user who looked at the console errors for me. I'm not having the problem, so my console shows no errors.

Thanks for your help!

image001
image001


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Wendell
(@harnessmedia)
Active Member Customer
Joined:4 months  ago
Posts: 6
04/12/2017 9:38 pm  

Also, I have reports from users using various versions of Windows, iOS and even Ubuntu, using Chrome, Firefox, Edge and Safari that all have the same problem. I'm having a very hard time narrowing down the issue.


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Tom
 Tom
(@tomson)
Support Team Admin
Joined:3 years  ago
Posts: 2221
04/12/2017 10:24 pm  

Ok, I see the problem. The rich editor is disabled for these users, I only see quicktags. If rich editor is disabled all JS functions don't work on editor.

2017 12 04 2219

We just enabled rich editor for all users. Now all users will be able to insert attachment in editor.

Edited: 2 weeks  ago

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Wendell
(@harnessmedia)
Active Member Customer
Joined:4 months  ago
Posts: 6
04/12/2017 10:48 pm  

gVectors support continues to amaze! Thanks, Tom, for the quick response and fix. 😀


Tom liked
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