[Solved] Disconnect License

I've been trying for quite a few days to get this resolved. The first place I looked was in my account where I expected to find a record of my download products' status and keys.  

I spent a good part of my career managing documentation for some of the largest names in the industry, and I know a documentation issue when I see one. After reading posts from others who have had similar problems, it's clear that this is a recurring issue. The logical place to put this information is in the customer's account dashboard, so people can find the information they need to help themselves.

I was surprised to read one of your support people actually shift the responsibility to the customer!  (As in, "it's *your* responsibility.)  That's a reflection of a company culture that blames the customer. Company culture tends to trickle down from the top, but is most visibly expressed by support people on the front lines.

The fact is that it is the responsibility of your company and its support, documentation, and customer experience teams to take care of problems like this is a timely manner so people aren't left holding the bag -- and in this case, an empty bag. Then, instead of telling people how wonderful your company is, they get frustrated and start looking elsewhere.

But it is reassuring that many companies actually do have outstanding, responsive, and accessible customer support. You guys can be one of them, but I don't think you're there yet.

Thank you. I appreciate it!