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[Solved] Comment Author Info doesn't show the profile tab in a right way (no access)

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wpDiscuz Comment Author Info

Last Post by Elvina 6 years ago

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Posts: 104

Bastbra

Customer

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Sep 26, 2020 8:29 pm

(@bastbra)

Member

Joined: 7 years ago

[#6585]

Hi,

It simply doesn't work in the way it should. The hover effect doesn't work and one can only get to the information with the "i" tab if you hover the full comment. Here is an example link: https://www.comicschau.de/news/starke-kritik-an-montanablack-von-handofblood-218400/

Can you maybe fix that? Of course I can provide you an admin account with password if you need that to help me, because I think that's not a problem one can fix with the settings tab so easy.

I hope you can help me soon with that.

Best regards,

Bastbra

P.S.: First topic creation was an error, so I just restored the original and posted it again now.

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Posts: 104

Bastbra

Customer

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Sep 26, 2020 8:37 pm

(@bastbra)

Member

Joined: 7 years ago

Second problem: If one click on my information and see avatar it shows the gravatar one, even if I use a completely different one. How can this happen and how can I (or you) fix that? :/

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Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Sep 28, 2020 4:08 pm

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Bastbra

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@bastbra,

Please try the following CSS code:

.wcaiInfoShort {
   z-index: 99999;
}

The CSS code should be added in the Dashboard > Comments > wpDiscuz > Settings > Styles and Colors admin page, "Custom CSS Code" textarea.

Don't forget to delete all caches and press CTRL+F5(twice) on the frontend.

Posts: 1403

Elvina

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Sep 28, 2020 4:12 pm

(@elvina)

Support

Joined: 7 years ago

@bastbra,

Second problem: If one click on my information and see avatar it shows the gravatar one, even if I use a completely different one. How can this happen and how can I (or you) fix that? :/

Please navigate to the Dashboard > Comments > wpDiscuz > Settings > General Settings admin page click on the "Purge All Avatar Caches" button and check again.

Posts: 104

Bastbra

Customer

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Sep 28, 2020 8:04 pm

(@bastbra)

Member

Joined: 7 years ago

Screenshot 2020 09 28 Starke Kritik an MontanaBlack von HandOfBlood COMICSCHAU(1)

Screenshot 2020 09 28 Starke Kritik an MontanaBlack von HandOfBlood COMICSCHAU

I did all the things you said, but it doesn't work. Both problems still exist.

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Elvina

(@elvina)

Joined: 7 years ago

Support

Posts: 1403

Sep 29, 2020 10:45 am

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Bastbra

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@bastbra,

Please try using the !important statement in the above-provided code, or simply remove it and use the following one:

.wcaiInfoShort {
   z-index: 9999 !important;
}

Posts: 104

Bastbra

Customer

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Sep 29, 2020 9:54 pm

(@bastbra)

Member

Joined: 7 years ago

So, I tried the code and it worked for the comment form. Also, I took a little bit time and changed a plugin and now the avatars also works. Both problems are fixed now 🙂