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[Solved] Comment Author Info doesn't show the profile tab in a right way (no access)

 
wpDiscuz Comment Author Info
Last Post by Elvina 4 years ago
8 Posts
2 Users
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Posts: 104
 Bastbra
Customer
Topic starter
Sep 26, 2020 8:29 pm
(@bastbra)
Member
Joined: 6 years ago

Hi,

It simply doesn't work in the way it should. The hover effect doesn't work and one can only get to the information with the "i" tab if you hover the full comment. Here is an example link: https://www.comicschau.de/news/starke-kritik-an-montanablack-von-handofblood-218400/

Can you maybe fix that? Of course I can provide you an admin account with password if you need that to help me, because I think that's not a problem one can fix with the settings tab so easy.

I hope you can help me soon with that.

Best regards,

Bastbra

P.S.: First topic creation was an error, so I just restored the original and posted it again now.

Topic Tags
profile tab
7 Replies
Posts: 104
 Bastbra
Customer
Topic starter
Sep 26, 2020 8:37 pm
(@bastbra)
Member
Joined: 6 years ago

Second problem: If one click on my information and see avatar it shows the gravatar one, even if I use a completely different one. How can this happen and how can I (or you) fix that? :/

1 Reply
Elvina
 Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403
Sep 28, 2020 4:08 pm
Reply toBastbra

@bastbra,

Please try the following CSS code: 

.wcaiInfoShort {
   z-index: 99999;
}

The CSS code should be added in the Dashboard > Comments  > wpDiscuz > Settings > Styles and Colors admin page, "Custom CSS Code" textarea.

Don't forget to delete all caches and press CTRL+F5(twice) on the frontend.

Elvina
Posts: 1403
 Elvina
Sep 28, 2020 4:12 pm
(@elvina)
Support
Joined: 5 years ago

@bastbra,

Second problem: If one click on my information and see avatar it shows the gravatar one, even if I use a completely different one. How can this happen and how can I (or you) fix that? :/

Please navigate to the Dashboard > Comments  > wpDiscuz > Settings > General Settings admin page click on the "Purge All Avatar Caches"  button and check again.

Posts: 104
 Bastbra
Customer
Topic starter
Sep 28, 2020 8:04 pm
(@bastbra)
Member
Joined: 6 years ago
Screenshot 2020 09 28 Starke Kritik an MontanaBlack von HandOfBlood COMICSCHAU(1)
Screenshot 2020 09 28 Starke Kritik an MontanaBlack von HandOfBlood COMICSCHAU

I did all the things you said, but it doesn't work. Both problems still exist.

1 Reply
Elvina
 Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403
Sep 29, 2020 10:45 am
Reply toBastbra

@bastbra,

Please try using the !important statement in the above-provided code, or simply remove it and use the following one: 

.wcaiInfoShort {
   z-index: 9999 !important;
}
Posts: 104
 Bastbra
Customer
Topic starter
Sep 29, 2020 9:54 pm
(@bastbra)
Member
Joined: 6 years ago

So, I tried the code and it worked for the comment form. Also, I took a little bit time and changed a plugin and now the avatars also works. Both problems are fixed now 🙂

1 Reply
Elvina
 Elvina
(@elvina)
Joined: 5 years ago

Support
Posts: 1403
Sep 30, 2020 10:26 am
Reply toBastbra

@bastbra,

Thank you for letting us know.

Glad to hear it worked.

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