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order cancelled?

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(@pszkodlarskiyahoo-com)
Posts: 16
Member Customer
Topic starter
 

Hi, we made a purchase a few hours ago ( #27263 for wpDiscuz Media Uploader), it was charged to our credit card, but in our account it says the order was cancelled?

Please advice.

Thanks.

 
Posted : 15/04/2018 3:31 am
(@pszkodlarskiyahoo-com)
Posts: 16
Member Customer
Topic starter
 
WhatsApp Image 2018 04 14 at 19.36.16

Please see attachment for credit card screen shot

 
Posted : 15/04/2018 3:38 am
 Tom
(@tomson)
Posts: 4209
Famed Member Admin
 

Hi @pszkodlarskiyahoo-com,

Thank you for your purchase. It seems you've not clicked on [Complete order] button after the payment is done. This button brings you back to gVectors Store and update the order status. We just change it to Complete manually. Please find the product license key and download link in emails and your account page.

 
Posted : 15/04/2018 1:04 pm
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