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Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Topic starter
Twice i have sent an email to support to have three addons licenses released so that I can add them to a new domain i migrated to. This should be a function built into the account to begin with so people do not have to wait.
Posted : 14/05/2024 10:42 pm
Topic starter
"Hundreds of thousands happy customers" not when emails and messages go completely unanswered!
Posted : 15/05/2024 7:27 am
Hi,
You'll just need to click the "Disconnect License" button when you change a domain. It'll disconnect the license, and you'll be able to activate it on another domain.
Posted : 15/05/2024 12:41 pm
Topic starter
I use wpforo and those options are not valid.
Posted : 16/05/2024 2:11 am
Topic starter
Still nothing from support on this, I purchased three extensions and cannot even get them to answer here or on email. Shame
Posted : 16/05/2024 2:12 am
Hi @jeffery-holder ,
I'm sorry but we've not received any email from you. Please resend if you have asked for other issues.
Regarding the license key. The [Disconnect License] button is only available on the website where the license has been activated. So, you should disconnect that license before moving to a new website. We've created this button to let you control your license keys. This is under your responsibility. There is no button on the new website to disconnect it.
I assume the old site is not available and you have already moved to the new site. In this case the License Key resetting request may take even a week. So please be patient. I already asked our team to reset all your license keys. That should be ready in a few hours.
Posted : 16/05/2024 8:38 am