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Limited Support
Our team is currently on holiday, so support will be limited during this period. Response times may be slower than usual, and some inquiries may be delayed. We appreciate your patience and understanding, and we’ll resume our usual support by the end of August.
Topic starter
Since the last update of this and other addons, I was asked again for the activation key, but when entering the code nothing happens, just reload the page, my purchase order is # 32105
Posted : 10/02/2020 11:22 pm
Hi @lfernando
Please try to insert the activation keys one more time then:
- Navigate to Dashboard > Updates admin page
- Click on the "Check Again" button
- Try to update the add-ons
Posted : 11/02/2020 11:09 am
Topic starter
@astghik
Correct, now if it could be activated, and updated, before it showed a message like "The code has already been used", then nothing happened, and now it is already activated thank you very much!
Posted : 11/02/2020 10:21 pm
Topic starter
Although now when trying to update from the Wordpress updater the following error appeared, and if I try to update from the plugins, the option to update does not appear, only the legend of "Automatic update is not available for this plugin" is displayed.
Posted : 11/02/2020 10:34 pm
Please send the admin login details to info[at]gvectors.com email address to allow us to check it.
Posted : 12/02/2020 12:37 pm
Topic starter
I just went to check and now the link to update each of the addons appears, I don't know if any action was taken but apparently the problem was already solved
Posted : 13/02/2020 11:07 pm